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My Acrobat tab is missing in Office 2013

Nov 1, 2013 8:29 AM

Tags: #word #ms_word #ms-word #pdf_maker #office_word

I have office 2013 (Windows 7) and Acrobat XI (Creative Cloud). I have always had an Acrobat tab and have used it successfully many times to create PDFs. Recently it has gone missing. I no longer have the tab, and I can no longer create PDFs. I can still print to PDF, but this does not create any book marks for headings and such in Word, so the PDF is not very useful to me. I frequently create large documents and really need that feature that the ribbon tab gave me to be able to have all the Word headings converted to bookmarks in the PDF.

 

I have tried uninstalling and reinstalling: Acrobat, the PDF Maker, the PDF Maker and Acrobat, and Office all to no avail. This morning I unistalled Office and Acrobat, rebooted, then reinstalled and still nothing. When you open Options in Word, it shows the addin is not checked (disabled) If i try to check it, it does not take. I mainly create PDFs from Word, so this is my primary concern, but I also checked the other Office apps. In Outlook, it shows it also unchecked with a message below that says there was an error loading. Excel and PointPoint interesting enough show the plugin loaded, but there is still no ribbon tab, nor buttons.

 

Here are some images:

WordAcrobat.png  OutlookAcrobat.png 

ExcelAcrobat.png  ExcelRibbon.png

PowerPointAcrobat.png  PowerPointRibbon.png

 

So I am at a loss. I am not sure how to fix this problem, or what caused it in the first place. As it used to work just fine on this computer.

 

Any assistance is apprecaited. Thank you.

 
Replies
  • Currently Being Moderated
    Nov 3, 2013 1:57 AM   in reply to Paul Aubin

    When you post, do not expect an immediate answer. We users do not live on this site and check periodically. However, one of us is often around. I was considering replying about doing the updates when I got to your second post. Actually 11.0.01 is even old. You should be able to do updates from the Help menu in Acrobat or download them from http://www.adobe.com/support/downloads/product.jsp?product=1&platform= Windows. The updates generally have to be installed in order (most are not cummulative).

     

    WORD 2013 was released after Acrobat 11.0.0, requiring the updates for Acrobat to properly operate. Even if a beta was available, Adobe does not generally target the beta for updates since they are often totally different from the final release, wasting a lot of programming time on the part of Adobe.

     
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  • Currently Being Moderated
    Nov 4, 2013 7:22 AM   in reply to Paul Aubin

    That is fine. I was just trying to give you a heads up, particularly since calling Adobe usually involves $$ and may not produce an answer. That is why a lot of folks end up on the forums. The disadvantage of the forums is that you have to wait until someone checks in that is aware of a possible solution. In many cases, you might find the solution to be better than what you obtain from support.

     

    In any case, glad you found a solution.

     
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