Hi all! I have a 2008 iMac I've been using for a long time. I just bought a new 2013 iMac. I'm using Illustrator CS6 (via the cloud). I work for a company that has me download svg files. I normally open those using Illustrator (I am using the same version of Illustrator on both computers). When I used to open the svg files, I would get a message that says, "The document uses fonts or characters which are not available or are in a different format than originally specified." Below that it says, "Sans-serf: An unknown problem occured." But then I'd click "OK" and it would open just fine.
On my new iMac, when I double click on the same svg file, I get the message, "The operation cannot complete because of an unknown error. [CANT].
So... what can I do? It doesn't give me any options at all!
I have the same situation. I recently upgraded from CS5 to CS6 CC. In CS5, I could open SVGs without any trouble, but suddently in CC, I can't (same computer). Consideringi that SVG is one of the supported file-formats for AI, I don't really see adding another piece of software as a viable solution.
Adobe, is this a known bug? Is there a fix?
Computer: 2011 MacBook Pro
OSX 10.9 Mavericks
Adobe CS CC
Sorry to hear you're having the same issue, David. I, too, don't want to add more steps to my daily work load. I'd like to just open and convert the svg files as I've always been able to do.
I spent an hour or so on the phone with Adobe tech support on Friday. He was not able to solve my problem, so he escalated it to senior tech support agents... and I haven't heard from them yet. If I find anything out, I'll let you know!
I finally got a call back from a senior tech support guy. After much trial and error, he reported that he believes it's a bug in the new version of Illustrator and that my only solution is to keep my old computer with CS6 on it until they fix the bug. He said he'd call me if and when they found something out.
It's very frustrating, and the timing is terrible... this is on the heals of my rate increase (I had the Creative Cloud promotional discount last year that just ran out) and the letter telling me my credit card information had been comprisied. I'm not so happy with Adobe right now.
I just ran into the same problem too: The operation cannot complete because of an unknown error [PGFp]
Any help would be much appreciated. This is extremely annoying.
rMBP 13" late 2013
Adobe CC, Illustrator 17.0.0
17.1 update is released today for Illustrator CC, this issue is fixed.
I validated the files provided by davidcorrelldesign and they are now opening.
Please update to 17.1 and see if this issue is reproducible.
I updated it and it did work! Thank you so much!!!!!
P.S. After I updated the program, I couldn't open it. It kept crashing. I finally just uninstalled... then reinstalled Illustrator... and then it worked fine. And it opens the SVG files. Whoo hoo!
This is an important bug and some of us have paid several hundred dollars, very recently for CS6. Will Adobe please acknolwedge whether or not they will fix this severe bug in CS6? Or offer a free upgrade?