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Can't open svg files

Nov 1, 2013 10:35 AM

Hi all! I have a 2008 iMac I've been using for a long time. I just bought a new 2013 iMac. I'm using Illustrator CS6 (via the cloud). I work for a company that has me download svg files. I normally open those using Illustrator (I am using the same version of Illustrator on both computers). When I used to open the svg files, I would get a message that says, "The document uses fonts or characters which are not available or are in a different format than originally specified." Below that it says, "Sans-serf: An unknown problem occured." But then I'd click "OK" and it would open just fine.

 

On my new iMac, when I double click on the same svg file, I get the message, "The operation cannot complete because of an unknown error. [CANT].

 

So... what can I do? It doesn't give me any options at all!

 

julie

 
Replies
  • Currently Being Moderated
    Nov 2, 2013 1:36 AM   in reply to AABBCCJuile

    Install Inkscape, fix the files there before opening in AI.

     

    Mylenium

     
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  • Currently Being Moderated
    Nov 5, 2013 2:38 PM   in reply to AABBCCJuile

    I have the same situation. I recently upgraded from CS5 to CS6 CC. In CS5, I could open SVGs without any trouble, but suddently in CC, I can't (same computer). Consideringi that SVG is one of the supported file-formats for AI, I don't really see adding another piece of software as a viable solution.

     

    Adobe, is this a known bug? Is there a fix?

     

    Computer: 2011 MacBook Pro

    OSX 10.9 Mavericks

    Adobe CS CC

    Illustrator 17.0.0

     
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  • Currently Being Moderated
    Nov 5, 2013 3:06 PM   in reply to AABBCCJuile

    Thanks for the update. It's good to know you were able to talk to someone, and that they're looking into it. Thanks again, and let us know!

     
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  • Currently Being Moderated
    Nov 7, 2013 10:04 AM   in reply to AABBCCJuile

    Thanks for the update. More bad news from Adobe — shocker. I'd say let's hope they fix it soon, but Adobe has a terrible track record when it comes to fixing bugs. Ugh.

     
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  • Currently Being Moderated
    Nov 11, 2013 7:26 PM   in reply to davidcorrelldesign

    I just ran into the same problem too: The operation cannot complete because of an unknown error [PGFp]

     

    Any help would be much appreciated. This is extremely annoying.

     

    My computer:

    rMBP 13" late 2013

    Mavericks

    Adobe CC, Illustrator 17.0.0

     
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  • Currently Being Moderated
    Dec 4, 2013 10:01 AM   in reply to AABBCCJuile

    +1

     
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  • Currently Being Moderated
    Jan 16, 2014 12:49 AM   in reply to AABBCCJuile

    17.1 update is released today for Illustrator CC, this issue is fixed.

     

    I validated the files provided by davidcorrelldesign and they are now opening.

     

    Please update to 17.1 and see if this issue is reproducible.

     

    -Rama

    Illustrator Team

     
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  • Currently Being Moderated
    Jan 16, 2014 8:20 AM   in reply to rama@adobe

    I own CS6. Will this issue be addressed in that version?

     
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  • Currently Being Moderated
    Jan 17, 2014 1:31 PM   in reply to AABBCCJuile

    I updated and tried again, and the opened with no trouble. Thanks for the fix!

     
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  • Currently Being Moderated
    Feb 5, 2014 8:49 PM   in reply to rama@adobe

    For those of us with CS6 (16.0.4), when will the fix be distributed for that version?

     
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  • Currently Being Moderated
    Feb 6, 2014 5:27 AM   in reply to BC Holmes

    BC Holmes,

     

    Please provide more details on the exact issue that you have with CS6 to ShareWithAi@adobe.com

     

    Please attach the svg files and other relevant information, os etc.

     

    -Rama

    Illustrator Team

     
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  • Currently Being Moderated
    Feb 6, 2014 7:49 AM   in reply to rama@adobe

    This is an important bug and some of us have paid several hundred dollars, very recently for CS6. Will Adobe please acknolwedge whether or not they will fix this severe bug in CS6? Or offer a free upgrade?

     
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  • Currently Being Moderated
    Apr 14, 2014 10:32 AM   in reply to rama@adobe

    am running adobe illustrator 17.1.

     

    can create an svg by saving from illustrator as svg 1.1. specifically unselecting "preserve illustrator editing capabilities"  and saving the svg. cannot reopen the svg from illustrator. illustrator just crashes.

     

    Process:         Adobe Illustrator [2478]

    Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

    Identifier:      com.adobe.illustrator

    Version:         17.1.0 (17.0.0)

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [252]

    Responsible:     Adobe Illustrator [2478]

    User ID:         502

     

     

    Date/Time:       2014-04-14 13:32:12.994 -0400

    OS Version:      Mac OS X 10.9.2 (13C64)

    Report Version:  11

    Anonymous UUID:  1CF12335-9992-8525-CEF9-BEB54797DCA9

     

     

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

     

     

    VM Regions Near 0:

    -->

        __TEXT                 0000000100000000-00000001014a9000 [ 20.7M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

     
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