Skip navigation
Currently Being Moderated

After Effects 12.1 crashes on start up

Nov 1, 2013 12:20 PM

I just installed the 12.1 update of After Effects, and now I can't open the program. When I try to start up AE, I get the error message:


After Effects warning: Could not rename the file '/Users/USERNAME/Library/Preferences/Adobe/After Effects/12.1/Workspaces. 773.1407350999826081.xml' to 'workspaces.xml'.


I just tried uninstalling and reinstalling AE. Same problem.


Any suggestions?

  • Currently Being Moderated
    Nov 1, 2013 12:31 PM   in reply to ddraudt

    Mac OS has incorrectly set the permissions for some files.


    When you upgrade a Mac OS (as opposed to installing the new version fresh), Mac OS will _often_ set permissions of folders and files incorrectly.


    You'll see this problem in programs like After Effects in the form of error messages saying that a file can't be written, overwritten, or renamed.


    To fix this in the case of After Effects, go to the preferences folder and set the _entire_ preferences folder ( /Library/Preferences/Adobe/After Effects/12.0/ ) and all of its contents to be writable, not read-only.

    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points