I did a clean install of Windows 8.1 Pro 64 bit on my workstation. Then I did a clean install of Adobe TCS4. When I want to enter my Serial Number I receive the following message:
|Serial Number you povided is valid, but a qualifying product could not be found on this computer.|
To use this serial number, you must own one of these qualifying products. Please choose the one you own and enter its serial number.
When I select Adobe FrameMaker 11 from the dropdown and enter the TCS4 Serial Number I receive the following message:
|This serial number is not for a qualifying product. Please try another.|
What did Adobe support say? Installation help/support is free.
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After the weekend I contacted support. They told me my serial number was an upgrade, so I had to supply the serial number of my previous FM version. I did so and the activation succeeded silently. It should be nice when the activation dialog explaned that a qualifying product is the product you upgrade from...
So your reply was helpfull, thanks