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Carrino
Currently Being Moderated

after upgrade to Mavericks and latest CC, apps won't run - just bounce

Nov 2, 2013 11:12 PM

after upgrade to Mavericks and latest CC, apps won't run - just bounce

 

However if I sign on as a different user on the same computer the CC apps appear to work

 

Updated Jav, No help.

Changed region and language, no help

mediacore direcory is empty

 

 

 

Premiere Pro CC report (partial):

 

Process:         Adobe Premiere Pro CC [1365]

Path:            /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC

Identifier:      com.adobe.AdobePremierePro

Version:         7.1.0 (7.1.0)

Code Type:       X86-64 (Native)

Parent Process:  launchd [209]

Responsible:     Adobe Premiere Pro CC [1365]

User ID:         502

 

 

Date/Time:       2013-11-02 22:49:18.934 -0700

OS Version:      Mac OS X 10.9 (13A603)

Report Version:  11

Anonymous UUID:  1A1AF42C-7FBF-EE93-A06E-19F8AF892C4C

 

 

Sleep/Wake UUID: EFEE84F6-98D0-489A-A5BB-109091CBD983

 

 

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

 

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: EXC_I386_GPFLT

 
Replies
  • Currently Being Moderated
    Nov 3, 2013 8:37 AM   in reply to Carrino

    >sign on as a different user

     

    That would SEEM to indicate that you have a corrupt user profile and/or permissions... so repair your permissions

     

    Mac and Root User http://forums.adobe.com/thread/879931

    -and http://forums.adobe.com/thread/940869?tstart=0

     
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  • Currently Being Moderated
    Nov 3, 2013 9:59 AM   in reply to Carrino

    Do you have any plugins installed? Some of them are not compatible with Mavericks. See this thread: http://forums.adobe.com/message/5795495#5795495.

    If that's not the problem, then please open the full crash report, find the section on Thread 0, which is the one that crashed, and paste it here--but just the section on Thread 0, not the entire crash report.

     
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  • Currently Being Moderated
    Nov 3, 2013 11:22 AM   in reply to Carrino

    That crash data leads me to think the cause of the crash involves the workspace. That, coupled with fact that the app does not crash when you log in as a different user, suggests that clearing your preferences could fix it. To do so, hold Shift+Option while launching.

     
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  • Currently Being Moderated
    Nov 4, 2013 6:59 PM   in reply to Carrino

    I'm having the same issue.  premiere cc won't open.  shift + option doesn't help.  Another thread said to change the language and some people noticed a difference.  I have not found a setting that helps me.  I HAVE WORK TO DO.  please help us adobe. 

     
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  • Currently Being Moderated
    Nov 6, 2013 8:57 PM   in reply to Carrino

    Hi Carrino,

     

    Please go to the following location & move the contents of media core out

     

    MacHD\Library\Application Support\Adobe\Common\Plug-ins\CC\MediaCore

     

    You can save the contents on the desktop inside a new folder.

     

    Launch Premiere Pro & see if that helps.

     

    Thanks.

     
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  • Currently Being Moderated
    Nov 6, 2013 9:02 PM   in reply to Carrino

    I am always amazed how those in the cult of MAC are so so quick (gullible) to upgrade O.S

     

    Windows users seem to be so much more circumspect and considered.

     

    Just sayin'. from what I see.

     
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  • Currently Being Moderated
    Nov 8, 2013 11:18 PM   in reply to Carrino

    Please try to launch the application in the root account. We have seen instances when the program worked fine in the root account after upgrading the OS.

    Thanks.

     
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  • Currently Being Moderated
    Dec 24, 2013 12:02 PM   in reply to avanishdivya

    I'm reviving this stale thread for the benefit of anybody who stumbles on it in the future. I suspect that the root cause discussed in the following thread--and the solution--are on the money: forums.adobe.com/message/5946766

     
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