I'm running OS 10.6.8 on an iMac. I have Elements 8 loaded and running. Now when I went to open the program, I got a message suggesting that the program was incompatible with my system and that I might need to update or reinstall the program. So I tried to uninstall the program first but got the message that the software could not be installed because the file system of the OS volume was not supported and the volume should have a "local, writable, and non case-sensitive system. I got the same message when I tried to install it anyway.I don't know what happened. It used to work. Can someone help? I'd be grateful.
Well, I guess the first quesion is do you have a case-sensitive drive somewhere on your system? Do you have any kind of auxiliary/external drives or is this an SSD+storage drive setup? (The error I really wanted was the first one.) Have you done anything to your system/drive recently?
I have Time Machine doing back-up, and several months ago, I had to erase my hard drive and back the whole thing up using Time Machine. I can't remember whether it was before or after I installed Elements. I guess I'm wondering what is preventing me from even uninstalling Elements. It asks me to give the administrator's OK, which I do, then it gives me the message posted above.
Uh oh. You can never, never restore Elements from a backup. PSE is not a nice tidy package in accordance with the apple developer guidelines. The installer is more like a shot of buckshot and strews stuff all over your hard drive in places where you'll never find all the necessary bits. You've made a big mess by trying that.
First download and run this, then do a manual search of your hard drive and delete all the bits you can find. Pay special attention to Applications and hard drive>library>application support>adobe.
I downloaded the link you gave me and the only choice I saw was "Uninstall Creative Suite and Creative Cloud applications." That opened a box that sent me to Applications/Utilities/Adobe installers. There was an uninstaller for Elements but when I clicked on it, it gave me the same error message as attached above. Should I just go ahead and start deleting everything, including the existing sortware already in my applications file? Thanks much for your assistance.
Run the cleanscript anyway if it will run. All it does is to break the symbolic links in the program. Otherwise you may still have some problems afterwards, but there's nothing to do but a manual cleanup and hope for the best, but it may be ugly. I would definitely create a new admin user for the reinstall if you can't get cleanscript to run.
I have gone over my hard drive over and over, deleting the application and every file that a search on "Elements" or "Adobe" could find, but when I try to reinstall the application, I get the same message I posted above. I'm worried that I may never be able to install it again. You mentioned creating a new admin user, but I don't know what that means. Oddly, now the program Graphics Converter, which I have been using for years (and as recently as last week) to sort photos crashes every time I open it. I wonder if something weird has happened with my hard drive... Talk about crazy-making!
You mentioned creating a new admin user, but I don't know what that means
Go to system preferences>users & groups (this may be User Accounts in 10.6). Click the little lock at the bottom of the window so that you can make changes, then click the plus button below the list on the left side of the window. In the window that opens name the account and choose to make it an administrator if that option is offered. (If not, once you've created it, click in the list and in the main window you'll see a checkbox for allow this user to administer this computer. Turn it on.)
Then log out of your current account and into the new user and see if things work better.
I just did as you suggested and logged in as the new user. The screen was blank except for the external drives I have attached (three Seagates, one of which is doing Timemachine backup). I put in the Elements disk and immediately got the old familiar message about local, writable etc. No request for admin permission. A couple of times in previous attempts, it had asked for admin permission (not that it worked). Tried it again, logged in as I was initially, thinking it might ask for the new admin permission but just got the same message.
You know, before you pursue this any farther, I would download and run the combo updater for 10.6.8:
Running the combo updater right over your current OS X installation will often fix any small glitches that might have developed in your system. Be sure to repair permissions afterwards.