I have had adobe reader xl for some time and suddenly can not open a pdf file. I received an email yesterday with a pdf attachment which I can not open. What could be my problem?
Hi Pat, My operating system is Windows 7, Home Premium Service Pack 1. My email client (email Provider is Cox Communications - Cox.net).
Can not in my post means I tried to open a pdf attachment to a email. I received nothing happens. I do not get a blank screen or any messages. Nothing Nothing happens at all. I can click several times and get no response.
I did discover that by clicking on the Adobe Icon on my deskt topi get an Adobe box containing "Do you want to allow changes to your computer. I click Yes and get to my computer where I can find the above mentoned attachment which I think I had previously saved. I then get the attachment whick I can print. This may be printing from my hard drive - I am not sure. I think I could go through this procedure every time I want to open a atachment but it seems a long way around.
Any help you can give me would be appreciated. I have thought about removing Adobe and reinstalling. Maybe there is a corruption to my Adobe file.
Thank you for the details. I suggest that you try a clean reinstall of Adobe Reader; use the cleaner tool http://labs.adobe.com/downloads/acrobatcleaner.html then reinstall the latest Reader from http://get.adobe.com/reader/enterprise/
P.S. "email client" means the program you are using to send/receive email, e.g. Outlook, Windows Live Mail, ...