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jimbok
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I suddenly can not open pdf files. I have had Adobe Reader Xl and just ran into this problem

Nov 6, 2013 8:40 AM

I have had adobe reader xl for some time and suddenly can not open a pdf file. I received an email yesterday with a pdf attachment which I can not open. What could be my problem?

 
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  • Currently Being Moderated
    Nov 6, 2013 9:14 AM   in reply to jimbok

    Hi, Jimbok,

     

    Check out this Adobe TechNote, Cannot open a PDF file.

     

    Also, I'm moving your question to the Adobe Reader community forum, where there are Reader experts to help.

     

    --Kirsti

     
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  • Currently Being Moderated
    Nov 7, 2013 1:53 AM   in reply to jimbok

    What is your operating system?  What is your email client?  What exactly means "cannot"?

     
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  • Currently Being Moderated
    Nov 7, 2013 10:20 PM   in reply to jimbok

    Thank you for the details.  I suggest that you try a clean reinstall of Adobe Reader; use the cleaner tool http://labs.adobe.com/downloads/acrobatcleaner.html then reinstall the latest Reader from http://get.adobe.com/reader/enterprise/

     

    P.S. "email client" means the program you are using to send/receive email, e.g. Outlook, Windows Live Mail, ...

     
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