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AI CS6 (16.0.4) Symbols lose transformations upon reopening file - But only visually

Nov 8, 2013 12:42 PM

Tags: #illustrator #error #save #mac #position #cs6 #symbol

Mac / AI 16.0.4


I've created a series of images utilizing symbols.


Basically the images are of a box. Each side of the box has different content.


I create the side content flat with an encompassing rectangle.

Drag all this to the Symbol Panel to create a symbol (no 9-slice no align to grid set).

I then take a symbol instance and use Object > Envelope Distort > Apply with Mesh - 1 row, 1 column

and proceed to transform the symbol into position on the packaging.


This works.


I can easily double-click the symbol and edit the side of the package with no problem. Exit symbol editing mode and the symbol instance(s) update. Perfect.




I close the file. Return to it 12-18 hours later and open it to see that visually my symbols are no longer positioned correctly. I click, the symbol/emvelope is still in the correct position, but the preview on screen shows no transformation. This incorrect visual appearnce translates to print and save for web as well. So it's more than simply an inaccurate preview. The symbol has actually broken out of its container incorrectly.


To explain further.


When I save the file it looks like this:




The grey box indicates the symbol/envelope bounding area.


When I reopen the file the next day it looks like this:




The symbol/envelope is still in the correct position but the symbol contents are completely incorrect. There seems no way to reset the symbol other than to delete what's there and redo the transformations.


There is nothing overly complicated about the artwork within the symbol. It's all text or line art, no effects or transformations within the symbol itself.


Any idea what's going on? Is this just a major bug?

  • Currently Being Moderated
    Nov 8, 2013 12:53 PM   in reply to [scott w]

    I'd like to do a test.


    Can you save that sample file to CS-5-format and provide a download link?

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  • Currently Being Moderated
    Nov 8, 2013 1:14 PM   in reply to [scott w]

    Thanks for the sample file, Scott.


    I will try to have a similar test environment. As this means that I will have to wait 12 – 18 hours I now could go to a pub or to bed.

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  • Currently Being Moderated
    Nov 11, 2013 11:03 AM   in reply to [scott w]

    I tried to replicate the issue in AI CS5 on 10.6.8


    So far I cannot reproduce it …

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