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Newfie2014
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Element 11face-recognition feature has stopped working, can I unstall and re-install?

Nov 10, 2013 12:53 PM

Elements 11 face-recognization feature has stopped working. Can I uninstall and reinstall this program on the same computer without being concerned about deactivation and serial number issues?

 
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  • Currently Being Moderated
    Nov 10, 2013 9:10 PM   in reply to Newfie2014

    If people recognition dialog shows you no suggestions, it would help if you rename breezesession.dat file to say breezesession.dat.old and check if FR runs fine now.

    To find this file go to Help > System Info in Elements Organizer and see your catalog location. Within the catalog folder, there is a BreezeData folder which contains breezesession.dat.

     

    Thanks

    Andaleeb

     
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  • Currently Being Moderated
    Dec 11, 2013 4:16 AM   in reply to Newfie2014

    Sorry for a late followup. The Help menu I'm talking of is within Elements Organizer. If you click Help > System Info menu, you will get a dialog wherein Catalog location can be found under "Current Catalog" header. You need to go to this path to get the catalog folder and subsequently BreezeData folder.

     

    Thanks

    Andaleeb

     
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