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creative cloud serial number

Nov 11, 2013 10:24 AM

where  can I locate creative cloud serial number to complete lightroom 5 download?

 
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  • Victoria Bampton
    5,302 posts
    Apr 1, 2008
    Currently Being Moderated
    Nov 11, 2013 12:31 PM   in reply to ratso

    Creative Cloud doesn't use serial numbers.  Go to http://creative.adobe.com and download Lightroom from there if you don't have the Creative Cloud desktop app installed at the moment.

     
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  • Victoria Bampton
    5,302 posts
    Apr 1, 2008
    Currently Being Moderated
    Nov 12, 2013 2:32 AM   in reply to ratso

    Did you install it from the CC app, or from somewhere else?  And which CC subscription do you have?

     
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  • Currently Being Moderated
    Nov 12, 2013 8:52 AM   in reply to ratso

    The non-CC LR Trial from Adobe’s website and the LR-via-CC are licensed differently, so you’ll need to uninstall the Adobe Trial, install the version of LR from the CC Manager app, and then it should be registered automatically if you’re logged into CC.  You may need to sign-out and sign back in and/or reboot in between uninstalling and installing the new LR for CC to realize something is different.

     

    What CC subscription do you have, a single-app-PS subscription for $20/month, a single-app-PS+LR-photographer’s-promo for $10/month or a full-suite subscription for maybe $50/month or something else?

     
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    Nov 12, 2013 10:52 AM   in reply to ratso

    Uninstall the LR-Trial.  Install LR-CC from the CC-manager or creative.adobe.com.  Come back here with whatever issue you’re still having with that install.

     
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  • Currently Being Moderated
    Nov 12, 2013 2:26 PM   in reply to ratso

    There's no attachment. Use the web interface and insert screenshot there. If you reply by mail attachments are just lost in cyberspace.

     

    Use the CC desktop app to download Lr. Again, the creative cloud does not use serial numbers, only your Adobe username and password. If you're asked to sign in when you first launch Lightroom CC, that's again what you use.

     

    CC.png

     
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  • Currently Being Moderated
    Nov 12, 2013 2:43 PM   in reply to ratso

    CS6 has nothing to do with LR-CC so stop entering that serial number anywhere related to LR.

     

    And if you are actually a PS-CC+LR/$10 subscriber, already, you shouldn’t be asked for a serial number, or if you are it should already be filled in when you log into CC as part of the install or first run process.

     

    You may need to reboot and/or log out and log back into the CC Manager app, in between your uninstalls and installs. 

     

    This is a public forum so if you eventually manage to post screenshots make sure your serial number is never visible in a screenshot—use PS or your screen-capture app to obscure it.

     
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  • Currently Being Moderated
    Nov 12, 2013 6:25 PM   in reply to ratso

    Go here:  https://creative.adobe.com/

     

    Log in with your Adobe ID and password.

     

    You will see download links for everything.  You might install the “Creative Cloud” desktop app, first, if that’s not already installed.  And then run app on your location computer, and use it to download and install the other things like LR CC.

     
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  • Currently Being Moderated
    Nov 13, 2013 2:48 PM   in reply to ratso

    I suggest you post on the CC forum or if you like I can move this there..

     
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  • Currently Being Moderated
    Nov 13, 2013 4:55 PM   in reply to ratso

    Maybe you have a popup blocker enabled that’s preventing some of the page logic from executing.  Try adding Adobe.com to your popup blocker exception list for whatever browser you’re trying to use, and/or try another browser.

     
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