I have Illustrator, the Bridge and Photoshop downloaded to my laptop.
suddenly Ps has stopped working ... ie; freezing ... tools don't work, can't open a new file and can't close down.
every time i open Ps it takes forever and then i end up having to do a Forced Shutdown on my laptop.
however, Illustrator and the Bridge both are working fine.
should i uninstall and then reinstall? and should i do so will i loose all of my brushes, Custom Shapes etc? & need to reinstall them?
any help/ideas would be greatly appreciated.
okay, but i cannot get Ps to do anything. i open it and it takes a very long time to open.
then, i try to click on File but it will just freeze.
i have Ps on my newer laptop do you think i can change the userID via my newer laptop and have it help Ps on my older one?
oh, and by userID do you mean the email address and password i use to login with?
don't want to alarm you, but last time that sort of thing hppened to me, my hard drive was failing. It eventually crashed completely, but I was lucky enough to backup most of it before it happened. Not to say this is the case. But keep it in mind.
thank you!! i have most everything backed up but i have an external drive i can back up to and i'll do that 1st thing tomorrow.
i am afraid you may be right.
i had to use Force Shutdown many many times.
then i got a black screen and got this message: Internal hard drive not found. To resolve this issue, try to reseat the drive.
i used Google and found this fix: unplug everything > remove the battery > remove the hard drive > use can of air to clean both the drive and the "seat" and then replace the drive > then replace the battery
well, at least the OS came back but i am still stuck w/a very useless Photoshop.
i uninstalled Blender, Inkscape, Adobe Type Kit and other things. left only what i need the most. then i ran Scan Disc, defrag and used Norton scans.
but the laptop is from 2009 so it's probably in all reality a 2008
can i buy a new hard drive? or do you think i should just get a new laptop? actually, i have a new one but wanted to move all my stuff from the old to the new and do a factory default and then give it to my brother. eeeeerg!
what are your thoughts?