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Help > Update menu choice dimmed in CS6

Nov 17, 2013 12:40 AM

Hi, all...

 

I want to update my Photoshop CS6 to ACR 8.2, but the Update choice under the Help menu is dimmed (disabled). How do I enable it? I have verified my internet connection.

 

Thanks

 

Steve

 
Replies
  • Currently Being Moderated
    Nov 17, 2013 1:00 AM   in reply to sfogel

    Since Bridge CS6 also uses ACR, you can try updating from the Bridge Help menu.

     

    I don't know if you are using a Mac or PC or what OS version so I can't advise how to fix this problem.

     

    Gene

     
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  • Currently Being Moderated
    Nov 17, 2013 4:39 AM   in reply to sfogel

    Are you in enterprise environment?

     

    Regards,

    Ashutosh

     
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  • Currently Being Moderated
    Nov 17, 2013 7:00 PM   in reply to sfogel

    Check out this thread for clues.  Open the links for Help guide.  http://forums.adobe.com/thread/1337055?tstart=0

     
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  • Currently Being Moderated
    Nov 17, 2013 7:45 PM   in reply to sfogel

    @sfogel,

     

    It is grayed out because your Updates are suppressed as you are in enterprise env.

     

    Please check your private messages, I have provided the details of files to be removed which suppress updates.

    If these files are present then your Admin needs to make sure that either he rolls out the update package or they are not suppressed.

     

    Once done check for updates, If this still does not solve the problem, I will contact you for connect session.

     

    Regards,

    Ashutosh

     
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