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Cannot create video file or DVD

Nov 17, 2013 7:48 AM

I have Premiere 8 running on Windows XP.  I have an edited video clip that I'm trying to turn into watchable content, either Quicktime or burn to DVD.  Cannot succeed either way.  I get an error, no error code.  Thinking that I was maybe running out of resources, I shut down everything else on my PC, including Norton.  Still no luck.  I tried shortening the video clip in half to just 19 minutes.  This time, it said successful, but the resulting video file was only 13 minutes long.

 

In the past, I've created videos fine, roughly an hour long, on this same computer and same version of software and everything.  Not sure what my options are at this point - welcome any assistance.

 
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  • Currently Being Moderated
    Nov 17, 2013 9:16 AM   in reply to Watcher

    Watcher

     

    Let us go through the basics first

     

    1. Are you working from the 8.0.1 Update of Premiere Elements 8?

    2. Do you have the automatic Background Rendering and AutoAnalzyer features turned Off?

    3. Do you have the latest version of QuickTime installed on your computer with Premiere Elements 8.0/8.0.1 and are you running the program as Run As Administrator or from a User Account with Administrative Privileges?

     

    4. What are the properties of what you are putting on the Premiere Elements Timeline? And, what project preset have you set to match the properties of those source media?

     

    5. What are your exact settings when you get to Share/Personal Computer/QuickTime...preset and export settings under the Advanced Button of the preset?

    6. If you opt to burn to DVD (Share/Disc/DVD disc), what does the Quality Area of the Burn Dialog show for Space Required and Bitrate?

     

    7. Is your computer optimized...pile ups of preview files as well as conformed video and audio files cleaned up? Have you given your computer a run through of ccleaner (regular cleaner as well as registry cleaner parts)?

    8. In your case, you are running a 32 bit application in a 32 bit system. How much installed and available RAM does your computer have? How much free hard drive space does your computer have? Is it all confined to the Local Disk C? Are your Scratch Disks directed to a hard drive save location with enough hard drive space to accept them. (Also see 7).

     

    Let us start here and then see if we can put together the details into a resolution to your issue.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Nov 17, 2013 5:00 PM   in reply to Watcher

    Watcher

     

    That AutoAnalyzer feature in Premiere Elements 8.0/8.0.1 is a major problem.

     

    In the Premiere Elements 8.0/8.0.1 workspace, click on the Organizer tab in the row below the active Organize header. In the Elements Organizer that opens, click on Edit Menu/Preferences/AutoAnalyzer Options. Under the AutoAnalyzer Options, remove the check mark for all. Close out of there. To get back to the Premiere Elements workspace from the Elements Organizer workspace, in the Elements Organizer workspace, click on File Menu/Exit.

     

    I think that the Administrator requirement exists for QuickTime and other programs besides Premiere Elements. But it is a must. You can try right clicking the Desktop icon for Premiere Elements and selecting Run As Administrator. Also working the program from a User Account with Administrative Privileges should do the job.

     

    Knowing the properties of what you are putting on the Timeline is important, and the formats there could be contributing to the problems. Some formats have their problems. See what you can put together on that information, such as, video compression, audio compression, file extension, 4:3 or 16:9. As I said, if you have problems doing that, just knowing the brand/model/settings of the camera used can be a big help in ruling in or out the Timeline content format from the troubleshooting.

     

    That is not much RAM you have installed, 2 GB. So, let us not try the larger projects during our troubleshooting. Once we have established a good workflow with the smaller sized projects we can advance upward to find our limit.

     

    Here is what I would like you to explore for your iPad video....

    Share/Mobile Phones and Players

    Apple iPod and iPhone

    with preset = iPod and iPhone High Quality

    under the Advanced Button/Video Tab, you can adjust the export settings accordingly

     

    But for best results or results at all, we need to make sure the project is set up correctly. And that does include knowing the properties of what we put on the Timeline. This Mobile Phones and Players will give you a H.264.mp4 file that you should be able to use.

     

    If you use Share/Personal Computer/QuickTime with presets = 128 K Dual ISDN, look at the settings under the Advanced Button/Video Tab and consider the Video Codec = H.264 especially if you have not already. This will give you a H.264.mov file.

     

    For now, Scratch Disks, make sure that you see enough free hard drive space listed for them wherever you have them directed. You will see that type of information in Edit Menu/Preferences/Scratch Disks. In the Documents/Adobe/Premiere Elements/8.0, look for pile ups of preview files in the Adobe Premiere Elements Preview Files Folder...by pile up, I mean GB amounts. We will get back to this later.

     

    Please review and do not hesitate to ask if you see something that needs clarification.

     

    Thanks for the follow ups.

     

    ATR

     
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  • Currently Being Moderated
    Nov 18, 2013 7:10 PM   in reply to Watcher

    Watcher

     

    Looking forward to further developments when you get the Timeline.

     

    Please check out what you have and then look at the size of the project as a factor in the results. If you do, work from copies of the original project to obtain a 1/2 version project.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Nov 20, 2013 7:00 PM   in reply to Watcher

    Watcher

     

    Given you have Premiere Elements 8.0/8.0.1...and source media 1280 x 960 @ 30 progressive frames per second. This appears to be a H.264.mp4 file although you say it has a .mov file extension. Are you sure about the .mov?

     

    Whether .mov or .mp4, with the latest version of QuickTime installed, the automatic Background Rendering and AutoAnalzyer features turned off, and working from the 8.0.1 Update.....

     

    Direct all the Scratch Disks to the C Drive (it has more free space and I want all the Scratch Disks going to this same place for now)

     

    Start a new project. Set the project preset at NTSC DV Standard. It is our only 4:3 project preset and we want the space in the Edit Mode monitor to be for a 4:3 project regardless of the frame size.

     

    Can you import the video into the project with Get Media/Files and Folder and get it to the Timeline workspace Timeline without crashing the program under the circumstances cited?

     

    Depending on the results, look at the results with Enable GPU Playback with and without a check mark in Edit Menu/Preferences/General.

     

    We may be suggesting a look at the version 12 tryout from Adobe depending on how things go. But, 8.0.1 is a good program so I do not want you to put it aside until we know with more certainty that it cannot handle the source media that you have.

     

    More later and export if we make any advances with import.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Nov 22, 2013 5:44 PM   in reply to Watcher

    Watcher

     

    The Adobe party line is that you cannot change project settings once the project preset has been set.

     

    But, please tell me the exact project preset (project settings) that you have now and what you want them to be.

    Let us confirm and be on sync on this, and I will suggest how to do this. It can be done under circumstances.

     

    From your description of your source media, I believe we want to get to a NTSC DV Standard project preset to get the correct space in the Edit Mode monitor from which to edit. So that will be the end goal. What is the project preset now?

     

    Often it is easier to start a new project if the project settings are suspect. But, with a lot of work invested in the project, that becomes a hard call.

    If we try for these project settings changes for the current projects, please try the details on a copy of the current project.

     

    So, right now, waiting for confirmation on your present project preset (settings).

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Nov 22, 2013 6:50 PM   in reply to Watcher

    Watcher

     

    Not so good news unless I missing something.

     

    Based on the properties that you reported for your source media, I was suggesting the project preset

    NTSC

    DV Standard

     

    This is with thought that you or the project had set something other than that for for 1280 x 960 4:3 source media.

     

    But, the project setting that you show under Edit Menu/Project settings/General are consistent with the project preset already set to NTSC DV Standard. So, nothing to change.

     

    From your results, I believe it is your computer resources that is holding you back on this project. You have said that you have gotten larger projects done in past with this same version and same computer. Could they have been of lesser resolution or a different format? Can you get that 2 GB RAM installed to 4 GB and free up more hard drive space?

     

    Have we been down the route of optimizing the computer to the max, getting rid of pile ups of files, and the like?

     

    Please review, think about it, and then we will see where we are at.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Nov 22, 2013 7:29 PM   in reply to Watcher

    Watcher

     

    For non promotional reasons, I am suggesting that you check out crucial about your installed RAM situation.

    http://www.crucial.com/ It should not cost you anything to inquire.

     

    Here's a check list, just in case,

     

    1. Edit Menu/Preferences/Media...hit the Clean Button in the Media Cache Database area there

     

    2. Documents/Adobe/Premiere Elements/8.0/ get rid of the preview files in Adobe Premiere Elements Preview Files Folder and also the conformed audio in the Media Cache Folder there.

     

    3. Run the ccleaner, if you have not already, the cleaner and registry parts

    http://www.piriform.com/ccleaner

     

    4. Do you have any stills in your Premiere Elements 8.0.1 Timeline? If so, get them size not to exceed 1000 x 750 pixels.

     

    5. Under no circumstances move or delete any of the source media files that are in this project that you are trying to take to completion.

     

    More later.

     

    ATR

     
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  • Currently Being Moderated
    Nov 24, 2013 6:37 AM   in reply to Watcher

    I am hoping that the Crucial RAM utility picked modules, that match your existing RAM exactly. While some have been able to mix RAM, there can be issues. I always suggest a perfect match, in all respects.

     

    I take that as far as removing old RAM, if there is not perfect match for that, and acquiring matching RAM sticks/chips across the MoBo.

     

    Good luck, and please tell us how well things go.

     

    Hunt

     
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  • Currently Being Moderated
    Nov 24, 2013 8:00 AM   in reply to Watcher

    Watcher

     

    Thanks for the update.

     

    You should do just fine with your RAM input from Crucial.

     

    I have been down that road of "matched set" RAM with them and based on the information put together from their input and that other computer people, the "perfect match" was not found to be as critical a matter as per Hunt's comments/experiences  on his preferences in this matter.

     

    Are you all set with the how to instructions for your particular motherboard and its memory slots?

     

    We will be watching for your preferences.

     

    Thanks for the follow ups.

     

    ATR

     
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  • Currently Being Moderated
    Nov 24, 2013 8:07 AM   in reply to A.T. Romano

    ATR,

     

    Obviously we travel in different circles.

     

    Wish that I had a $ for everyone who bought un-matched RAM, and had issues.

     

    Hunt

     
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  • Currently Being Moderated
    Nov 24, 2013 10:40 AM   in reply to Bill Hunt

    Hunt

     

    If you post the list of reported Premiere Elements issues which turned out to have a one on one relationship with un-matched RAM, I will be glad to read them all.

     

    But, I have been there and done this with all my computers and versions of Premiere Elements and cannot confirm your generalization which makes a major hit on the budget. (None of the other applications on the computer were affected either.)

     

    Also, as a point of information, I have gone with unmatched as well as matched with the same results.

     

    ATR

     
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  • Currently Being Moderated
    Nov 24, 2013 3:46 PM   in reply to A.T. Romano

    I could post hundreds of issues, with many programs an operating systems, where mismatched RAM brought the computer to a standstill, but if you have had excellent results with mismatching RAM, what would be the purpose?

     

    As RAM has many attributes from connections, to timing, to parity, what would be the point. Mismatch all you want, and good luck to you.

     

    RAM is not specific to the program. RAM is specific to the MoBo, the BIOS, then the OS.

     

    Like several users love the various free CODEC packs, but many do not, as there have been problems, I would say that if it works for you - fine. However, as they do not work for all, beware.

     

    Go for what you want, but I will take the other road, and that reflects many issues, that I do not wish to face. As most RAM purchases are NOT refundable, I would rather lead a user to do things that will work, 100% of the time, whether you agree, or not.

     

    Hunt

     
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  • Currently Being Moderated
    Nov 24, 2013 4:28 PM   in reply to Bill Hunt

    Hunt

     

    At a time convenient to you, we will await at least a few of these hundreds of posted issues where mismatched RAM was shown to be at the core of a Premiere Elements problem. In over 10 years of looking into Premiere Elements issues, just have not run into one.

     

    If one deals with a reputable vendor (that does not necessarily mean manufacturer of the computer), it will work with you before and after the purchase to steer you on a technical and cost effective approach to upgrading installed RAM.

     

    I respect your preferences and what works for you. So no problem if I need to agree to disagree on your premise here.

     

    My Premiere Elements goals are always in the best interests of the users.

     

    ATR

     
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  • Currently Being Moderated
    Nov 24, 2013 5:44 PM   in reply to Bill Hunt

    Hunt

     

    No more will be necessary since I did not see one in the list that addressed the following which was all that I asked of you.

    At a time convenient to you, we will await at least a few of these hundreds of posted issues where mismatched RAM was shown to be at the core of a Premiere Elements problem

     

    There are yet more generalizaed articles such as those that you posted which seem to take a different perspective, one example,

    http://forum.crucial.com/t5/Apple-Mac-Memory/Mismatched-RAM-modules-8- 2GB/td-p/122160

     

    We will await Watcher's results.

     

    ATR

     
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  • Currently Being Moderated
    Nov 26, 2013 7:55 PM   in reply to Watcher

    Watcher

     

    That was an interesting question that you asked about giving DVD-VIDEO with menus onto an iPad.

     

    My take on this includes...

     

    First, Premiere Elements 8.0/8.0.1 does not export/save to a file with menus. Menus are for burn to disc.

     

    In the case of DVD-VIDEO on DVD disc, the format structure is in the VIDEO_TS Folder. For what you seem to want, I see

    a. burning your Timeline, using Share/Disc/DVD, to folder to obtain the VIDEO_TS Folder from the saved folder.

    b. converting that whole VIDEO_TS Folder into a .mp4 format

    c. taking that .mp4 video into iTunes from where you would import/sync that into the iPad.

     

    Tonight I did some Google searches for the VIDEO_TS Folder to .mp4 converter software and found several that seemed to offer what we sought. I downloaded one and tried it. But, I ended up with the video of the DVD-VIDEO as a .mp4 file and not the video plus menus of the DVD-VIDEO as a .mp4 file. I did not need 3rd party software for that. It is getting the menus with the video that is the focus.

     

    I do not have an iPad nor iPhone, but I do have an iPod touch 4th generation. Tomorrow I will see if I can find one of these 3rd party softwares to do what we want. I am going to look at HandBrake.

     

    It looks like the movies that come from iTune come in two version..in the case of DVD-VIDEO, the DVD-VIDEO and digital copy which seems to me like a conversion of the DVD-VIDEO to perhaps an .mp4 file.

    http://www.apple.com/itunes/digital-copy/

     

    Premiere Elements cannot take the whole VIDEO-TS Folder and convert it into a .mp4 file. But, it can take the VTS_01_1.VOB (video stream, no navigational menus) and convert that to a .mp4.

     

    I need to think about this some more.

     

    More later.

     

    ATR

     
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  • Currently Being Moderated
    Nov 27, 2013 2:12 PM   in reply to Watcher

    Watcher

     

    l felt the pain when I saw

    Ugh.  Got the RAM, installed it.  Adobe crashed again.

    If you have Windows XP 32 bit with the max.supported installed RAM = 4 GB, it is expected that you would have 3 GB or less of that available.

     

    You definitely do not want CAObjectTrackResults. Let me give you specifics for the Windows XP 32 path to where to look for pile ups of preview files from rendering the Timeline and for pile ups of conformed audio and video files.

     

    Windows XP 32 bit

    Previews files should be found in the Adobe Premiere Elements Preview Files Folder.

    Local Disc C

    Documents and Settings

    Owner

    My Documents

    Adobe

    Premiere Elements

    8.0

    and in the 8.0 Folder is the Adobe Premiere Elements Preview Files Folder which contains preview files that you can delete...worst case scenario, you render the whole or part of the Timeline again if you need the best possible preview.

     

    The next folder to focus on is the Media Cache Files Folder. It is not the same as the Media Cache Folder. The Media Cache Files Folder contains conformed audio (cfa and pek) and the Media Cache Folder contains conformed video (mcdb) files.

     

    Please find the Media Cache Files Folder and delete its content. Worse case scenario, the program will regenerate the conformed audio when and if needed. If it is not already, get/move the Media Cache Files Folder into the 8.0 Folder along with the Adobe Premiere Elements Files Folder.

     

    The Media Cache Folder (conformed video files - mcdb) should be found in the path

    Local Disc C

    Documents and Settings

    Owner

    Application Data

    Adobe

    Common

    in that Common Folder is the Media Cache Folder whose contents (mcdb) you want to delete.

    (A quicker route to doing the same thing is, in the opened Premiere Elements project, go to Edit Menu/Preferences/Media and, in the Media Cache Database area, click the Clean button.

     

    Important, if you find both the Media Cache Folder and the Media Cache Files Folder in that Common Folder, get that Media Cache Files Folder out of there and move it to the 8.0 Folder to exist there with the Adobe Premiere Elements Preview Files Folder.

     

    Please review the above and, if any questions before the deletion, please do not hesitate to ask for clarification.

     

    Thank you.

     

    ATR

     
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  • Currently Being Moderated
    Nov 27, 2013 2:40 PM   in reply to Watcher

    Watcher wrote:

     

    My Computer recognizes 3GB, not 4.  I know that Windows has limits in this regard, but looking online, I thought XP could recognize up to 3.5GB.  Anything I can do to help it recognize a bit more RAM?

    Lots of computers, especially laptops, reserve memory for system use. I have a 4GB 32-bit Vista HP Pavilion that only reports 3GB usable memory, but my 64-bit Linux partition can access all 4GB. One of those really annoying 'features' that is so often missing from reviews.

     

    If your laptop supports 'PAE' you can switch that on - it provides 36-bit memory addressing that might make your machine see more usable memory.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     

    If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

     
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  • Currently Being Moderated
    Nov 27, 2013 4:01 PM   in reply to Watcher

    Watcher

     

    As said, the maximum supported installed RAM (Physical Memory) is 4 GB for Windows 7 32 bit, typically with 3 GB of that available (varies from computer to computer).

     

    Two types of memory are RAM (Physical Memory) and VIrtual Memory (which really is space allotted and used for memory purposes on the computer hard drive). It is in the Virtual Memory area where you can pick up "some" gain using a feature called the 3 GB Switch which will give you a Virtual Memory perk.

     

    Right now I think your gains are best sought in assuring that you have those Scratch Disk set optimally and are maintained as such now that you have the benefit of maximum supported installed RAM.

     

    http://forum.crucial.com/t5/Standard-DRAM-Memory-Knowledge/Why-doesn-t -Windows-recognize-all-of-my-memory/ta-p/39570

     

    Some have tried to push the 3 GB available displayed to 3.5 GB using various techniques, PAE is one of them.

    http://msdn.microsoft.com/en-us/windows/hardware/gg487503.aspx

     

    Maybe more popular is the 3 GB Switch.

    http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=95838 42&linkID=9240617

     

    Please review and then we decide what next. In spite of the Premiere Elements crashes, have you seen any changes in the performance of the program since upgrading the RAM?

     

    Looking forward to your progress.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Nov 27, 2013 8:04 PM   in reply to Watcher

    Watcher

     

    Sounding better and better.

     

    Best wishes for a great Happy Thanksgiving.

     

    Thank you for staying with the troubleshooting. Congratulations on your successes.

     

    ATR

     
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  • Currently Being Moderated
    Dec 5, 2013 8:12 PM   in reply to Watcher

    Watcher

     

    Just wanted to let you know that I just saw your two latest posts. I was traveling from November 29 until December 1 and did not get back into action here until December 3rd. My Thanksgiving holiday was actually after Thanksgiving Day. That is it for traveling until the Spring.

     

    Let us do a recap...

    a. Double check to make sure that the Background Rendering and AutoAnalzyer features are Off.

    b. Check out the save location of the Scratch Disks and set them to wherever you have the most free space.

     

    c. Video format can be dragging the project down. Please confirm the properties of the source media on this Timeline. What is the project preset? What is the duration of the Timeline...is it 40 minutes originally and you have cut down to 20 to get some success?

    d. You talk about an iPod export...which specific one? Do you find that the choice of export is dragging the project down or is that the case even before the iPod export choice?

     

    Right now let us rule in or out the contribution of the specific Timeline content to these low memory messages.

     

    More later.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Dec 6, 2013 10:36 AM   in reply to Watcher

    Watcher

     

    Recap

    You have Premiere Elements 8.0/8.0.1 on Windows XP 32 bit 4 GB RAM installed.

    Your projects have been failing and have been associated with low memory messages that at times correlate to the duration of the Timeline content.

     

    1. Reinstall the RAM modules and/or make sure that their installation is secure.

     

    2. For troubleshooting purposes only, can you build a Timeline with about 250 and, depending on the results, then 500 jpg photos 4:3 (resolution no greater than 1000 x 750 pixels) and export that as you have been doing with your video source?

     

    More later.

     

    Please review and then we can discuss which way to go on this.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated
    Dec 6, 2013 3:54 PM   in reply to Watcher

    Watcher

     

    For now, forget about the jpg photos Timeline. My goal was to look at the performance of the program when it was looking at something other the source format you had been using. But, I think that your experiment that you already had in the works gave us valuable information.

     

    This was made using a different camera (or possibly several cameras).  A very long version (1hr 33 minutes) crashed Adobe with an unknown error.  A shorter version (39.5 minutes) worked fine.  I was using the same default iPod output file format both times.

    Interesting that 40 minutes of the format in the first project was a no go, while 40 minutes of this latest went well. What were the differences between the source media? Where there more titles, effects, transitions in one versus the other?

    Were the media for project 1 and 2 stored in the same place?

     

    If your source is 640 x 480 4:3 instead of 1280 x 960 4:3 does the workflow go smoother and can be get further into it without crashes?

     

    Some things to consider.

     

    More later.

     

    ATR

     
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