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Illustrator CC Crashes when saving Symbols

Nov 18, 2013 3:33 PM

Tags: #illustrator #crash #library #symbols #cc

My issue is when I open an .eps, (any .eps because I tried it with a multitude of files), and I try to drag a path into the symbols panel then "save symbol library" Illustrator immediately crashes. It doesn't matter if its just one symbol or multiple symbols.


This is the problem details:


Problem signature:


Problem Event Name: APPCRASH

Application Name: Illustrator.exe

Application Version:

Application Timestamp: 528213c9

Fault Module Name: icuuc40.dll

Fault Module Version:

Fault Module Timestamp: 4ec34328

Exception Code: c0000005

Exception Offset: 000000000007e2c4

OS Version: 6.1.7601.

Locale ID: 1033

Additional Information 1: d234

Additional Information 2: d234ddd23bcf6dc7ea70c3a41da38446

Additional Information 3: d051

Additional Information 4: d051bd7d4d07cec3ec3f832502701c2d




I recently downloaded Illustrator CC,

I do not have a prior version of Illustrator on my computer.

HPPavillion HPE

Windows 7 Home Premium

Intel Core i5

6GB Ram

64 Bit

I use a Drawing Tablet not a mouse


Your help in this is GREATLY appreciated!!!

  • Currently Being Moderated
    Nov 19, 2013 2:05 AM   in reply to clgrandberry

    You didn't mention where those EPS originally came from. Since EPS is an exchange format (and a very old one on top of it), those EPS can come from practically anywhere and may have been created any time since the invention of desktop publishing.


    So those files may very well be corrupt or at least not stable. Copying elements from one file to a new one is a valid way of solving corrupt files (and you can be glad that it helped since the file might also have been corrupt beyond repair).

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  • Currently Being Moderated
    Nov 19, 2013 4:50 AM   in reply to clgrandberry

    Did you try and save a brushes library? Or just  create brushes?


    When you save a library, you create a new file on your computer. Check if permissions for the folder are set up appropriately. And check the disk. Maybe it happened when saving the file.

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  • Currently Being Moderated
    Nov 19, 2013 9:39 PM   in reply to clgrandberry

    Hi Clgrandberry,


    Thanks for reporting this issue. I am able to reproduce this issue at my end. I am forwarding this bug to Illustrator team.


    With Best Regards,

    Mohit Gupta.

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