I use Adobe Reader XI v11.0.04
I have an HP Photosmart D110 series printer which I use with my MacBook Pro. When I scan a document using the "HP Scan" app on my computer, the doc shows up as scanned on my computer screen. When I go to save it, I get the following error message: "An error has occurred saving the file because it could not be written to. Check the properties for the file to make sure it is not read-only."
I have rescanned the doc several times but get same message. I have uninstalled the program and reinstalled it from a cd - same message. I've tried to save it to various files with same message. I even set up a new file to make sure that it was not a read-only file - same message.
Also, when I try to scan it using the screen on the printer, the screen shows "scanning" but it's really not since I don't see any light nor hear any noise.
Anybody got any ideas???
Thanks Pat for your help!!! I'm getting NO help from HP.
What you say doesn't surprise me but it does eliminate Adobe. You mentioned a permission problem? Maybe you can explain how I need to handle that? By the way, at one time, several months ago?, I was able to scan and file the scan. Now all I get when I file a scan is a black page with white lines on it.
Again, thanks for your help!