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peter424
Currently Being Moderated

Bridge won't update past 6.01 and won't recognize Canon 6d

Nov 18, 2013 6:43 PM

Tags: #64 #bit #cloud #purchase

I purchased a canon 6d and it was not recognized by Bridge 5.

I signed up for CC two days ago.  I had all programs updated yet Bridge still does not recognize camera.  The version of Bridge still shows as 6.01.  I am getting frustrated.

Please help/ 

 
Replies
  • Currently Being Moderated
    Nov 19, 2013 8:38 AM   in reply to peter424

    Moving this discussion to the Bridge discussion forum.

     
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  • Currently Being Moderated
    Nov 19, 2013 8:58 AM   in reply to peter424

    Bridge CC is a separate download.  Do you have it downloaded and operational?  Only one version of Bridge can run, so check to see if CS5 is running in background.

     

    What OS?

     
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  • Omke Oudeman
    3,998 posts
    Nov 27, 2004
    Currently Being Moderated
    Nov 19, 2013 9:26 AM   in reply to Curt Y

    Check Photoshop / about Plug ins / Camera Raw

     

    inhere it should show one version of ACR and at least 7.3 (but when updated possibly 8.2) because 7.3 is the first version to support your camera.

     

    Bridge is at version 6.0.1 at this moment so also check PS updates for having the correct ACR plug in active.

     

    But there seems something else bothering you because ACR 7.3 is already available in CS6 that has Bridge version 5. This combination should also be able to provide you the correct previews.

     

    Like Curt stated, can you provide more details about your computer (RAM, VRAM, total- and free disk space) OS system version and how do you try to view the files (card reader, cable to camera)

     
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  • Currently Being Moderated
    Nov 19, 2013 9:45 AM   in reply to peter424

    Do not uninstall CS5 it can lead to more problems, especially file assoiciations.

     
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  • Currently Being Moderated
    Nov 19, 2013 9:48 AM   in reply to Omke Oudeman

    In Windows it is  Help / about plug ins / camera raw 

     

    If you have CC PS open it should say 8.x and be only one entry.

     
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  • Currently Being Moderated
    Nov 19, 2013 4:58 PM   in reply to peter424

    Glad you got it sorted out.  Was just trying to make sense of what you were seeing.

     

    Just a tip, it is best to use a card reader.  Direct connect to camera is more error prone.

     
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