I haven't seen this issue resolved anywhere in the forum...
I have had so many problems and wasted a whole day (and a half) on trying to ressolve this when I should have been working.
No surprises that I have installed OS Mavericks recently. Yesterday I was prompted to update the Creative Cloud desktop app, which I did without issue.
I tried to open After Effects CC and got the infamous error everyone's been getting:
So after Googling, I saw that there had been a 12.0.1 patch, but that it was no longer nesessary to install as there is a new version 12.1 - but Creative Cloud Desktop shows that my software is up to date:
So I have been hunting for the direct links and managed to get hold of both the 12.0.1 and the 12.1 update files:
But when I try to run ether of them, I get this message:
I am the 'Administrator' and don't understand why I am getting this error.
I've tried uninstalling/reinstalling all adobe products. On one occasion upon opening AE I got this error:
I've also tried updating through other CC software via the Help > Updates menu. In Photoshop and Premiere the option is greyed out, and in Bridge I get a similar Admin issue error:
So I am thinking perhaps I could try installing a direct download of the full version of 12.1 rather than an update. Does this exist anywhere? Any help would be hugely appreciated!
> I am the 'Administrator' and don't understand why I am getting this error.
That message has nothing to do with whether you have administrator privlieges for your computer.
That message is telling you that whoever deployed your Adobe software as part of an enterprise deployment disabled the ability to install updates. This is something that you need to work out with the IT person who configured and deployed your volume-licensed Adobe software.
I don't understand what you mean. I installed the software on my work computer and I am having this issue on my laptop. There is absolutely no one else involved in this process at all, I purchased the software, I downloaded it both on my work computer (iMac) and my Macbook Pro. Until I installed OS Mavericks on my Macbook I had no problems.
Then there has been some problem with your installation, since the message that you're getting has the meaning that I described.
Rather than try to solve this question over a forum, I strongly recommend that you contact Adobe Technical Support to get it worked out:
This forum is monitored by folks (like me) who know the details of After Effects, not how the installation/activation process might go awry.