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Kev Craven
Currently Being Moderated

Is there a direct download link for AE 12.1? Many problems trying to update.

Nov 24, 2013 6:40 AM

I haven't seen this issue resolved anywhere in the forum...

 

I have had so many problems and wasted a whole day (and a half) on trying to ressolve this when I should have been working.

 

No surprises that I have installed OS Mavericks recently. Yesterday I was prompted to update the Creative Cloud desktop app, which I did without issue.

 

I tried to open After Effects CC and got the infamous error everyone's been getting:

Screen Shot 2013-11-24 at 14.17.45.png

So after Googling, I saw that there had been a 12.0.1 patch, but that it was no longer nesessary to install as there is a new version 12.1 - but Creative Cloud Desktop shows that my software is up to date:

 

Screen Shot 2013-11-24 at 14.19.30.png

So I have been hunting for the direct links and managed to get hold of both the 12.0.1 and the 12.1 update files:

 

Screen Shot 2013-11-24 at 14.23.00.png

But when I try to run ether of them, I get this message:

 

Screen Shot 2013-11-24 at 14.24.14.png

I am the 'Administrator' and don't understand why I am getting this error.

 

I've tried uninstalling/reinstalling all adobe products. On one occasion upon opening AE I got this error:

Screen Shot 2013-11-23 at 15.25.32.png

I've also tried updating through other CC software via the Help > Updates menu. In Photoshop and Premiere the option is greyed out, and in Bridge I get a similar Admin issue error:

Screen Shot 2013-11-24 at 14.33.27.png

Screen Shot 2013-11-24 at 14.37.15.png

 

So I am thinking perhaps I could try installing a direct download of the full version of 12.1 rather than an update. Does this exist anywhere? Any help would be hugely appreciated!

 

Thanks

 
Replies
  • Currently Being Moderated
    Nov 24, 2013 9:47 AM   in reply to Kev Craven

    > I am the 'Administrator' and don't understand why I am getting this error.

     

    That message has nothing to do with whether you have administrator privlieges for your computer.

     

    That message is telling you that whoever deployed your Adobe software as part of an enterprise deployment disabled the ability to install updates. This is something that you need to work out with the IT person who configured and deployed your volume-licensed Adobe software.

     
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  • Currently Being Moderated
    Nov 24, 2013 2:46 PM   in reply to Kev Craven

    Then there has been some problem with your installation, since the message that you're getting has the meaning that I described.

     

    Rather than try to solve this question over a forum, I strongly recommend that you contact Adobe Technical Support to get it worked out:

    http://www.adobe.com/support/contact

     

    This forum is monitored by folks (like me) who know the details of After Effects, not how the installation/activation process might go awry.

     
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