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SuSham
Currently Being Moderated

Problem with Win7/IE11/Flash11

Nov 24, 2013 12:37 PM

Tags: #windows7 #flash11 #ie11

I have just spent two unsuccessful days trying to get Flash to work properly on my HP Pavilion dv7 laptop running Windows 7 Ultimate, Internet Explorer 11.0.9600.16428, and Flash 11.9.900.152.  I have gone through the forum (as well as a general Internet search), and did the two recommended checks, and that didn't help.  I also do not have the HP Pavilion KB installed that was referenced in another thread on this forum (of course I can't find the patch number right now *sigh*).

 

Symptoms: Audio is fine but no video.  Some websites work fine and others don't.  Example of a non-working website: http://msnvideo.msn.com/  Example of a working website: http://www.youtube.com/

 

Other information:

 

- Updating the drivers (Intel HD Graphics Family and Radeon HD 6770M) did not help.  Per Device Manager all of my drivers were the latest despite being a couple of years old.  However, trying to force the issue by going online through the publishers for updated drivers caused problems with the display (like a mapping mismatch) before then causing a BSoD, which was bad enough to prevent the computer from restarting.  I was forced to use a restore point to recover.

 

- I have a WinXP Virtual Machine on the same system running IE 8.0.6001.18702 and Flash 11.9.900.152 with no problems.

 

I have rolled Win7 back to IE10 and Flash 11.9.900.152...that did not help, so I went ahead and reinstalled IE11 (KB2841134, which according to Microsoft Updates is the 64-bit version)

 

- I even installed Shockwave 12.0.5.146 in desperation...didn't help.

 

- I have uninstalled and re-installed Flash numerous times with rebooting...didn't help.

 

- I have turned on and off ActiveX Filtering...didn't help.

 

- I have turned on and off SmartScreen Filter...didn't help.

 

- Control Panel --> Flash Player (32-bit) --> Advanced shows ActiveX Version: 11.9.900.152, and Plug-in Version: Not installed...is this a problem?

 

- IE --> Tools --> Manage add-ons provides a possible clue:

 

-- If both of the two add-ons (Shockwave Flash Object and Shockwave ActiveX Control) are either enabled or disabled, the screen shows white but the audio is fine.

 

-- If Shockwave Flash Object is enabled and Shockwave ActiveX Control is disabled, the screen also shows white but the audio is fine.

 

-- If, however, Shockwave Flash Object is disabled and Shockwave ActiveX Control is enabled, the screen still doesn't show video, but the screen is now black, a progress bar and other control icons are displayed, and the buffering "circle" works.  (The audio still works fine.)  Note that the icons and buffering circle are not as refined as they normally are.  For example, the buffering circle is a series of circling dots rather than the full shaded circle (I hope that description is understandable).

 

Greatly appreciate any insight you can provide! 

 
Replies
  • Chris Campbell
    9,447 posts
    May 4, 2010
    Currently Being Moderated
    Nov 25, 2013 5:42 PM   in reply to SuSham

    Here's two things I'd try right away.  First, see if disabling hardware acceleration makes a difference:

     

    How do I disable or enable hardware acceleration?

     

    Assuming this is a recent problem with your system, let's try rolling back to a previous version of Flash Player to see if that makes a difference.

     

    How do I revert to a previous version of Flash Player?

    Where can I find direct downloads of Flash Player 11.7 for Windows or Macintosh?

     
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  • Chris Campbell
    9,447 posts
    May 4, 2010
    Currently Being Moderated
    Nov 26, 2013 12:28 PM   in reply to SuSham

    Thank you for giving that a try.  With 11.7 installed, what version is reported when you click the "check now" button located on this help page?

     

    http://helpx.adobe.com/flash-player.html

     
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  • Chris Campbell
    9,447 posts
    May 4, 2010
    Currently Being Moderated
    Nov 26, 2013 5:19 PM   in reply to SuSham

    Can you try an alternative browser (if you haven't already) to see how that behaves?  I'd recommend Google Chrome or Mozilla Firefox.

     
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  • Currently Being Moderated
    Dec 4, 2013 11:29 PM   in reply to SuSham

    I´m using windows 7 64 bit home premium, IE 11, lastest amd graphics driver and latest flashplayer activeX and plugin, (pepper version in chrome)

    All flashversions worked badly on my favourite streamingsites such as justin tv and utube.

    In search for help, I stumbled over the strobe playback player setup page, that enables you to disable the stagevideo section in flashplayer online (momentarily), wich immediately stopped all lagging and glitch problems.

    Clearly Adobe needs to focus on that part (in particular for windows 7), since no problems running in vista and xp.

    I would suggest an option in global settings that would allow windows 7 users to turn stagevideo off.

    P.S. I hope this reply passes on to the developing team.

     
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