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My internet connection is ADSL1 It's been 17hrs that CC photoshop has been downloading .

New Here ,
Nov 28, 2013 Nov 28, 2013

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All i see is a circulating blue icon. No indication of how much or how long to go in downloading. What do I do now?

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Adobe Employee ,
Nov 28, 2013 Nov 28, 2013

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Hi Cliver,

Please try to perform the following steps.

Clean up cached user login information:

Delete the opm.db file.

  1. Close the Creative Cloud application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
  3. Delete the opm.db file.
  4. Launch Creative Cloud.

Hope this helps.

Please let me know incase it deosn't resolve the issue.

Regards,

Sumit Singh

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New Here ,
Nov 28, 2013 Nov 28, 2013

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Thanks I am using a imac OS 10.8.4

Cheers

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Adobe Employee ,
Nov 28, 2013 Nov 28, 2013

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Hi so slow,

Is it worked for you? Please confirm.

Regards,

Sumit Singh

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New Here ,
Nov 28, 2013 Nov 28, 2013

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Hi! I have an  iMac  OS 10.8.4   Still trying to download and install. Looks like something is happening.

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