I recently purchased Photoshop Elements 12 from Office Max and I am trying to get the serial number from my redemption code. I have followed the instructions from Adobe
as well as those provided in the box and keep getting the message that "Something seems to be wrong on our end. Please try again". I have tried multiple times and still
get the same answer. What's wrong and how do i get myserial number so I can start using this product
Are you using the link provided on your receipt? Those frequently don't work. Try the one on this page instead:
I was going through the same hassle with a Photoshop Elements 12 and Premiere combination box from Office Max. The receipt said that it was activated, but the numbers on the receipt and on the box were the wrong length. I finally found the 24-digit Redemption Code on a card mixed in with the other printed materials inside the box. I activated the Redemption Code through my online Adobe account and received the Serial numbers for both Photoshop and Premiere with no more problems.