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Help opening PDF file

Dec 3, 2013 12:10 PM

I purchased a ticket on line and saved the file to my desktop to print at a later date, however, I am not able to open the file.  I get the following message:  "Ticket_40f6d0fd-1b68-4af8-8b1a-94458395fb71_517107_4.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."  Does anyone know what I need to do to open the file.  Thanks.

  • Currently Being Moderated
    Dec 3, 2013 9:38 PM   in reply to ellenm

    What is your operating system?  What is your Reader version?


    Can you open that PDF with a text file viewer (e.g. Notepad on Windows), then copy and post the first 10 characters of that file?

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    Dec 6, 2013 1:35 PM   in reply to ellenm

    I am facing the same problem as Ellen is.   Have you solved it?  I have tried 2 PDF repairs.  So far none of them works for 10.8.1?


    Let me know what you have done to solve it?

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  • Currently Being Moderated
    Dec 6, 2013 2:09 PM   in reply to ellenm

    Question for you both if you are on Mac.  Does Mac OS X Preview open the file?

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