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Premiere Pro is constantly crashing with Mavericks (OS 10.9)

Dec 3, 2013 12:20 PM

Tags: #pro #premiere #crashing #mavericks

I'm on a late 2013 iMac with 24gigs of RAM and the NVIDIA GeForce GT 755M 1024 MB GPU.

 

Premiere Pro is crashing constantly. These are bad crashes where the whole screen flickers or pixelates. I'm cutting RED Epic footage that was shot in 5k, my partner is cutting on an iMac with os 10.8 and doesn't seem to be having any problems.

 

It happens when I'm in the Timeline or the Source viewer or the Project bins.

 

We're on a deadline for the project and it feels like I'm seriously screwed.

 

Any help would be greatly appreciated.

 

And, I've already taken the iMac in and had the whole logic board and GPU replaced, still didn't fix the problem.

 
Replies
  • Currently Being Moderated
    Dec 3, 2013 1:17 PM   in reply to aejablon

    That is a sign that there is a hardware issue on your system.  If you've already replaced the logic board and the graphic card, I would double check the drivers and if you are using CUDA acceleration, the CUDA driver as well.

     
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  • Currently Being Moderated
    Dec 3, 2013 1:22 PM   in reply to aejablon

    Hi aejablon,

     

    Do you have a red rocket card installed on your machine. If yes, please try to disable the card and check if Premiere pro stops crashing. Also, please try to install this cuda package for 10.9 MAC from the below link.

     

    http://developer.download.nvidia.com/compute/cuda/5_5/rel/installers/c uda-mac-5.5.28_10.9_64.pkg

     

     

    Regards,

     

    Vinay

     
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  • Currently Being Moderated
    Dec 3, 2013 1:31 PM   in reply to aejablon

    I would agree with Vinay - try that

     
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  • Currently Being Moderated
    Dec 3, 2013 2:25 PM   in reply to aejablon

    Hi aejablon,

     

    Please check whether Mercury playback engine is set to CUDA or Open Cl. If it is on open CL switch to CUDA or software mode and check. You can also try to give permission to the Preferences folder by following the below steps.

     

    Go to user>username>library>preferences>premiere pro>7.0

     

    Right click on 7.0 and select get info

     

    Click on the lock and enter the password to unlock it.

     

    Cick on "+" and add permission to everyone with read and write access.

     

     

    Regards,

     

    Vinay

     

     

     
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  • Currently Being Moderated
    Dec 3, 2013 5:55 PM   in reply to aejablon

    Hi aejablon,

     

    I have seen this issue with 10.9 but the issue resolves if you create a new profile on it. This may be the permission issues which can arise if you have 10.9 and profile gets corrupt. Please try creating a new profile or repair the permissions of your disk.

     

     

    Regards,

     

    Vinay

     
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  • Currently Being Moderated
    Dec 4, 2013 5:46 AM   in reply to Vinay Dwivedi

    Hi all,

     

    i would just like to mention that i have been experiencing the same glitches/crashes on 3 late 2012 imacs running 10.8.5. the crashes have been evident when using 7.0 / 7.1.

     

    initially we thought it may be a dying GPU however the hardware has been determined as healthy from an authorised support unit.

     

    Any ideas on how to eradicate this very time consuming issue?

     

    Thanks

     
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  • Currently Being Moderated
    Dec 4, 2013 9:01 AM   in reply to aejablon

    Hi aejablon,

     

    Do you have any third party plug-ins installed on your machine, if yes try to move them to the desktop. The location is Machd or startup HD\Library\Application support\Adobe\Common\Plugins\7.0\mediacore.

     

    Regards,

     

    Vinay

     

     

     
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  • Currently Being Moderated
    Dec 4, 2013 9:31 AM   in reply to aejablon

    Hi aejablon.

     

    Thanks for your reply. You can try rolling back to 10.8. I think the crash can be due to high processing or  may be because of the hard drive throughput. Please check the CPU usage and disk activity while working on the project. Also, open the console window and check what you get when premiere pro crashes.

     

     

    Regards,

     

    Vinay

     
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  • Currently Being Moderated
    Dec 4, 2013 10:19 AM   in reply to aejablon

    Hi aejablon,

     

    Looking at the crash log it seems that the problem is ith NVidia drivers. So roll back to 10.8 and check.

     

     

    Regards,

     

    Vinay

     
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  • Currently Being Moderated
    Dec 4, 2013 10:59 AM   in reply to aejablon

    These are issues with the video card and it's driver.  I do not think the RAM will make any difference. 

     

    Another thing - I would doublecheck that the graphics card was actually replaced.

     
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  • Currently Being Moderated
    Dec 5, 2013 12:46 PM   in reply to aejablon

    Hi aejablon.

     

    Great news!

     

     

    Happy editing.

     

    Regards,

     

    Vinay

     
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