I'm on a late 2013 iMac with 24gigs of RAM and the NVIDIA GeForce GT 755M 1024 MB GPU.
Premiere Pro is crashing constantly. These are bad crashes where the whole screen flickers or pixelates. I'm cutting RED Epic footage that was shot in 5k, my partner is cutting on an iMac with os 10.8 and doesn't seem to be having any problems.
It happens when I'm in the Timeline or the Source viewer or the Project bins.
We're on a deadline for the project and it feels like I'm seriously screwed.
Any help would be greatly appreciated.
And, I've already taken the iMac in and had the whole logic board and GPU replaced, still didn't fix the problem.
That is a sign that there is a hardware issue on your system. If you've already replaced the logic board and the graphic card, I would double check the drivers and if you are using CUDA acceleration, the CUDA driver as well.
Do you have a red rocket card installed on your machine. If yes, please try to disable the card and check if Premiere pro stops crashing. Also, please try to install this cuda package for 10.9 MAC from the below link.
I installed the driver and PremierePro worked well until it crashed a couple of minutes ago. This time the screen just froze and I had to do a hard restart.
I did have a chance to experience what it would be like to cut with this program when it was rock solid and it was glorious. I'm hoping you might have another suggestion.
Please check whether Mercury playback engine is set to CUDA or Open Cl. If it is on open CL switch to CUDA or software mode and check. You can also try to give permission to the Preferences folder by following the below steps.
Go to user>username>library>preferences>premiere pro>7.0
Right click on 7.0 and select get info
Click on the lock and enter the password to unlock it.
Cick on "+" and add permission to everyone with read and write access.
I've been using the program with the Mercury playback engine set to CUDA. I just add the read & write permission to everyone, so we'll see if that works.
Thanks again for the help with this.
Okay, it just froze again, but this time I was able to quit out once it un-froze for a moment. Progress! It seems like we're getting closer. Any other possible causes and possible fixes?
Thanks again for all your help with this.
I think the problem may lie in the NVIDIA drivers with Mavericks, you can see a number of people having similar problems in this forum,
I have seen this issue with 10.9 but the issue resolves if you create a new profile on it. This may be the permission issues which can arise if you have 10.9 and profile gets corrupt. Please try creating a new profile or repair the permissions of your disk.
i would just like to mention that i have been experiencing the same glitches/crashes on 3 late 2012 imacs running 10.8.5. the crashes have been evident when using 7.0 / 7.1.
initially we thought it may be a dying GPU however the hardware has been determined as healthy from an authorised support unit.
Any ideas on how to eradicate this very time consuming issue?
I created a new user and while the program seemed more stable at first it ultimately crashed again just as it had previously.
Before seeing Craig's post I was going to ask if having someone do a complete re-install of 10.8, but it sounds as though that isn't a solution either.
Again any help is greatly appreciated. I love PremierePro when it's working but right now it feels too unstable to use professionally.
Do you have any third party plug-ins installed on your machine, if yes try to move them to the desktop. The location is Machd or startup HD\Library\Application support\Adobe\Common\Plugins\7.0\mediacore.
I do not have any 3rd party plugins installed. Do you think paying someone to do a full reinstall of 10.8 would fix the problem?
Again, I'm on a deadline for a professional project, this is a brand new machine and I am struggling to get work done. I don't have any choice right now but to try and cut around all of the crashes, but it is very difficult.
Thanks for your reply. You can try rolling back to 10.8. I think the crash can be due to high processing or may be because of the hard drive throughput. Please check the CPU usage and disk activity while working on the project. Also, open the console window and check what you get when premiere pro crashes.
I'm using a G Raid Thunderbolt hard drive, so I don't think the throughput is the problem. I'll monitor the CPU usage and copy and paste the crash log the next time it comes up.
Okay here is the message in the console from last night's crash:
12/3/13 10:52:58.000 PM kernel: NVDA: Calling glrKillClient for task 0xffffff8042177000
12/3/13 10:52:58.000 PM kernel: NVDA: Unable to make drawable resident!
This then repeats over and over.
Any idea what this could mean?
I've got one more potential fix going before downgrading to 10.8.5: My machine has 16gigs of Crucial RAM installed and 8gigs of Apple ram, I've now gone to just the 8gigs of Apple RAM and so far so good. It might've been the mixing and matching of RAM tha was causing the the problem.
Just checked with the technician who did the replacement and the graphics card was indeed replaced. Seems that my options are to try and keep working around the crashes in 10.9 until NVIDIA updates the drivers or take the machine in and downgrade it to 10.8.5 with the risks inherent with that.