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Illustrator random crashes with 0xc0000005

Dec 4, 2013 11:02 AM

Tags: #illustrator #crash

Hi all,

 

My Hardware:

CPU - Intel i7 2600 (3.40GHz),

Motherboard - Asus P8H67-M PRO,

RAM - 2x4GB 667 G.Skill,

GPU - Ati Radeon HD 5770

OS - Windows 7 Ultimate 64 bit

 

My Problem:

Illustrator CS5 (as part of the full package - Creative Suite Design Standard CS5 Middle Eastern) is crashing every day.

Aside from this package, I have Adobe Acrobat 9 (Full version)

 

the only software who crashes is Illustrator. all of the rest are working just fine.

 

here are some of the crashes (it's translated with Google Translate from Hebrew):

1.     Application apply the fault : Illustrator.exe , version : 15.0.1.93 , time stamp : 0x4cd17b3a

Where applicable the fault module : Illustrator.exe , version : 15.0.1.93 , time stamp : 0x4cd17b3a

Exception code : 0xc0000005

Shift malfunction : 0x0013bde7

Apply process detects the fault : 0x878

Startup time of the application apply the fault : 0x01cec3291573c8c8

Apply the application path failures : C: \ Program Files (x86) \ Adobe \ Adobe Illustrator CS5 \ Support Files \ Contents \ Windows \ Illustrator.exe

Apply the module path failures : C: \ Program Files (x86) \ Adobe \ Adobe Illustrator CS5 \ Support Files \ Contents \ Windows \ Illustrator.exe

Report ID : ec58b0d8-2f22-11e3-b04f-20cf30f4b92b

 

 

 

 

2.     Application apply the fault : Illustrator.exe , version : 15.0.1.93 , time stamp : 0x4cd17b3a

Where applicable the fault module : FreeHand Reader.dll_unloaded , version : 0.0.0.0 , time stamp : 0x4cd13910

Exception code : 0xc0000005

Fault offset : 0x1508e900

Apply process detects the fault : 0x16e4

Startup time of the application apply the fault : 0x01cebe8767b46321

Apply the application path failures : C: \ Program Files (x86) \ Adobe \ Adobe Illustrator CS5 \ Support Files \ Contents \ Windows \ Illustrator.exe

Apply the module path failures : FreeHand Reader.dll

Report ID : 86ab04b5-2a8e-11e3-afcb-20cf30f4b92b

 

3.      Program Illustrator.exe version 15.0.1.93 stopped to interact with Windows and was closed . To find out if there is information available about the      problem , check the problem history in the Action Center control panel .

Process ID : fbc

Start time : 01ceadf16a28f415

End time: 594

Application path : C: \ Program Files (x86) \ Adobe \ Adobe Illustrator CS5 \ Support Files \ Contents \ Windows \ Illustrator.exe

Report ID : c0289342-19f6-11e3-a14f-20cf30f4b92b

 

4.     Application apply the fault : Illustrator.exe , version : 15.0.1.93 , time stamp : 0x4cd17b3a

Where applicable the fault module : FreeHand Reader.dll_unloaded , version : 0.0.0.0 , time stamp : 0x4cd13910

Exception code : 0xc0000005

Shift malfunction : 0x3708e90c

Apply process detects the fault : 0xbe0

Startup time of the application apply the fault : 0x01cead2573430b5a

Apply the application path failures : C: \ Program Files (x86) \ Adobe \ Adobe Illustrator CS5 \ Support Files \ Contents \ Windows \ Illustrator.exe

Apply the module path failures : FreeHand Reader.dll

Report ID : 44186a19-1943-11e3-afd4-20cf30f4b92b

 

 

For Windows can not access the file because of the following reasons : There is a problem with the network connection , the disk where the file is stored , or the storage drivers installed on this computer , or the disk is missing. Windows closed the program Adobe Illustrator CS5 result of this error.

 

 

Program : Adobe Illustrator CS5

File:

 

 

Detailed error value additional data section .

User operation

One . Open the file again . This may be a temporary problem will correct itself when the program runs again .

Two . If you still can not access the file

- And he is on a network , the network administrator to make sure that there is no problem with the network and that you can contact the server.

- And is removable disk - for example, a floppy disk or CD - Make sure that the disk is fully inserted in the computer .

Three . Check and repair the file system - by running CHKDSK . To run the CHKDSK , click Start , click Run , type CMD , and then click OK. At the command prompt , type CHKDSK / F , and then press ENTER .

Four . If the problem persists , restore the file from a backup copy .

Five . Determine whether you can open other files on the same disk . If you can not , the disc may be damaged. On a drive , contact your manager or computer hardware vendor for further assistance .

 

 

Additional data

Value error: 00000000

Disk type : 0

 

 

5.     Application apply the fault : Illustrator.exe , version : 15.0.1.93 , time stamp : 0x4cd17b3a

Where applicable the fault module : FreeHand Reader.dll_unloaded , version : 0.0.0.0 , time stamp : 0x4cd13910

Exception code : 0xc000001d

Shift malfunction : 0x6db0e900

Apply process detects the fault : 0x15c4

Startup time of the application apply the fault : 0x01cea7a7e243fca4

Apply the application path failures : C: \ Program Files (x86) \ Adobe \ Adobe Illustrator CS5 \ Support Files \ Contents \ Windows \ Illustrator.exe

Apply the module path failures : FreeHand Reader.dll

Report ID : 42a3a95f-13a3-11e3-a1ad-20cf30f4b92b

 

6.     Application apply the fault : Illustrator.exe , version : 15.0.1.93 , time stamp : 0x4cd17b3a

Where applicable the fault module : FreeHand Reader.dll_unloaded , version : 0.0.0.0 , time stamp : 0x4cd13910

Exception code : 0xc0000005

Fault offset : 0x2924e904

Apply process detects the fault : 0x928

Startup time of the application apply the fault : 0x01cea2289b4359d6

Apply the application path failures : C: \ Program Files (x86) \ Adobe \ Adobe Illustrator CS5 \ Support Files \ Contents \ Windows \ Illustrator.exe

Apply the module path failures : FreeHand Reader.dll

Report ID : 904dbb4f-0e28-11e3-aff9-20cf30f4b92b

 

 

Contact operation failed for '' c: \ program files (x86) \ Adobe \ acrobat 9.0 \ designer 8.2 \ FormDesigner.exe''. Error in manifest or policy file '''' row . Component version required - by the application conflicts with another component version already active. Conflicting components are : . Component 1 : Component 2 :

 

7.     Where the ovaries application fault: Illustrator.exe, version: 15.0.1.93, time stamp: 0x4cd17b3a

Where applicable the fault module: Sangam2AIMapper.aip, version: 15.0.128.0, time stamp: 0x4cd139e9

Exception code: 0xc0000005

Shift malfunction: 0x0000ebbe

Apply process detects the fault: 0x4c4

Startup time of the application apply the fault: 0x01ceeb6055381c7e

Apply the application path failures: C: \ Program Files (x86) \ Adobe \ Adobe Illustrator CS5 \ Support Files \ Contents \ Windows \ Illustrator.exe

Apply the module path failures: C: \ Program Files (x86) \ Adobe \ Adobe Illustrator CS5 \ Plug-ins \ Illustrator Formats \ Sangam2AIMapper.aip

Report ID: ede0ea5d-575f-11e3-82d7-20cf30f4b92b

Full name of the package apply it malfunctions: 14%

Application ID in ovarian bundle relative failures: 15%

 

 

 

What have I tried:

1. Replace and add more RAM (I had 2x2GB, and now I have 2x4GB)

2. Replace the Hard Drive (the IT guy copied the whole drive by using "Ghost" or something like that)

3. Windows is always updated

4. Update GPU driver to latest (and I even tried the Beta driver)

5. Search this forum - I found lot's of others with the same trouble (here, here etc.), but no real answer.

 

 

p.s.

before you even ask - yes, it's all original and legit.

 

please, help me.

I have saved the Event Log and I can send it (privatly) to anyone who can help.

 

Thank you very much in advance !

 

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