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I need help.  On start Premier Pro CC stops working and says it needs to close

Dec 4, 2013 3:34 PM

Tags: #premiere_pro_cc

The event log states

 

 

Faulting application name: Adobe Premiere Pro.exe, version: 7.1.0.141, time stamp: 0x526b4b24

Faulting module name: GPUFoundation.dll, version: 7.1.0.141, time stamp: 0x526b4a6c

Exception code: 0xc0000005

Fault offset: 0x00000000000901e5

Faulting process id: 0x1b10

Faulting application start time: 0x01cef146ff6faab0

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC\GPUFoundation.dll

Report Id: 45405f29-5d3a-11e3-9cd7-e8e0b7004062

 

It had been working but suddenly (just when I really need it) it just won't run.  Other apps in the suite seem to be working OK except when I try to open a RAW camera file from Lightroom to Photoshop.  It gives an error but when the error is cleared, the photo opens.  Probably unrelated.

 

 

Thanks

 

 

 
Replies
  • Currently Being Moderated
    Dec 5, 2013 7:56 AM   in reply to JayneAir

    Hi JayneAir,

     

    Thanks for posting on adobe forums

     

    Please provided us following details,

     

    Are you are to launch Adobe Media Encoder / After effects ?

     

    WHAT IS THE graphics card installed on the system ?

     

    did you try to check on the new user account for windows ?

     

    Thanks

    Sandeep.

     
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  • Currently Being Moderated
    Dec 5, 2013 10:51 PM   in reply to JayneAir

    Have you checked out the page that Jim provided a link to? Before messing with user accounts, graphics card issues, and such, I would focus attention on that page's suggestions as it is directly on point for the exception code you're hitting (0xc0000005).

     
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  • Currently Being Moderated
    Dec 6, 2013 10:17 AM   in reply to JayneAir

    I too am having this exact same problem.
    Although I have cleaned my registry, virus scanned, spybot scanned,, resintalled everything, from graphics drivers to other software drivers nothing works.
    Other user accounts fail to work also.

    The only thing it could possibly be is either DEP or something to do with the actual software, which at this point in time my money is on the software...

     
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  • Currently Being Moderated
    Dec 6, 2013 10:22 AM   in reply to Bravster

    I have just tried going through all of the Possible DEP settings that could be causing the error message to occur and this also does not fix it...

     
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  • Currently Being Moderated
    Dec 7, 2013 1:11 PM   in reply to Bravster

    "Quite often this problem results from a faulty RAM memory."

     

    Have you pulled that thread yet?

     
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  • Currently Being Moderated
    Dec 10, 2013 11:00 AM   in reply to JayneAir

    I'm also receiving the same error with Premiere Pro when I attempt to open it.  However, I can get the program to work once in a while...every 2 or 3 attempts it will open.  Adobe Encoder gives me the same exact problem.  Both Photoshop and Bridge work.

     

    I have an ATI HD8490 video card with the 13.9 drivers installed (13-9_win7_win8_64_dd_ccc_whql).

     

    Here's my errror:

     

     

    Faulting application name: Adobe Premiere Pro.exe, version: 7.1.0.141, time stamp: 0x526b4b24

    Faulting module name: dvamediatypes.dll, version: 7.1.0.141, time stamp: 0x526b13a8

    Exception code: 0xc0000005

     
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