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Valerie123
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need help with pdf file

Dec 5, 2013 5:54 PM

I have the version Adobe Reader XI and I can't open up a pdf attachment.  I tried all the troubleshooting in the help menu but nothing is working.   I have to be able to open up pdf file every day. HELP

 
Replies
  • Currently Being Moderated
    Dec 5, 2013 10:02 PM   in reply to Valerie123

    What exactly means "can't"?

     
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  • Currently Being Moderated
    Dec 6, 2013 5:13 AM   in reply to Valerie123

    It's likely to be a browser setting, but these things can be hard to fix. I suggest using SAVE, it isn't so bad to save to desktop then open.

     
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  • Currently Being Moderated
    Dec 6, 2013 5:14 AM   in reply to Test Screen Name

    Ah, you say SAVE doesn't work. That is not anything to do with Adobe Reader, but perhaps we can help anyway. What is the App from which you are trying to save? What EXACTLY happens when you try to save?

     
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  • Currently Being Moderated
    Dec 7, 2013 9:35 PM   in reply to Valerie123

    So you are viewing your email in a browser?  Which browser & version?

     
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