Adobe Signing Server: Not Running

[philipp_d]

Hi

Actually it is not possible to fulfill downloads using our ACS4 server via ADE.

The error message given from ADE is: E_ADEPT_TIMEOUT.

The status check of the ACS4 server says

6 Adobe Signing Server: Not Running

Do you encounter similar problems or might this be a networking error in our environment?

Are there any known issues in the global ASC4 infrastructure at the moment?

Thanks

Philipp

[philipp_d]

It seems to me that eu signing service is not available:

PING on eusigningservice.adobe.com results in a timeout  (EU Signing Service)

PING on nasigningservice.adobe.com is successful (North America Signing Service)

Do you experience the same issues or received any official information about the progress resolving this issue?

Thanks

Philipp

[philipp_d]

EU signing service seems to have recovered.

Everything runs smooth again.

[Danilo_Heiduck]

Hello Philipp,

This issue seems to be persist, as the error E_LIC_LICENSE_SIGN_ERROR still appears (since friday afternoon).

Any updates on a resulution time frame?

[philipp_d]

Danilo, have you tried restarting fulfillment service and clearinig any dns cache You might be using? Yesterday everything worked as expected on our instance.

Philipp