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Premier Elements 12 will not open: error message 0xe000007b

Dec 10, 2013 12:11 PM

Tags: #won't #load #pe12

Loaded onto my HP laptop Elements 12 and Premier Elements 12 from the cd that came in the combo package purchased yesterday.  Photo Elements 12 loads fine, Premier Elements 12 will not open and gives me an error message 0xe000007b (and something like cannot open )  Uninstalled PhotoElements 12 and reinstalled but still get the same error code and message.  Any ideas? 

 
Replies
  • Currently Being Moderated
    Dec 10, 2013 1:04 PM   in reply to jgh

    Hi jgh,

     

    Thanks for posting on Adobe Fourms,

     

    1. Try to find Security update for Visual C++ 2010 Redistributable Package and Remove

    The KB I have found and remove in one case is KB2467173 in the updates for Visual C++ 2010  and fixed the issue

     

    1. Try to remove all the Visual C++ 2010 Redistributable and Visual C++ 2008 Redistributable Packages (both x86 and x64) from the Control Panel

    2. Download and install following Visual C++ Redistributable Packages

      1. Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
      2. Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)
      3. Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
      4. Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)3
      5. 3.After this Try to Reinstall premiere elements 11.

     

    Thanks

     
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  • Currently Being Moderated
    Dec 11, 2013 4:02 PM   in reply to jgh

    Also, other discussion of that error http://forums.adobe.com/thread/1099431 if Sandeep's ideas don't help... for Premiere Pro, but may help

     
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  • Currently Being Moderated
    Dec 12, 2013 8:46 AM   in reply to jgh

    Hi Jgh,

     

    Thanks for reply,

     

    Did you try to reinstall those C++ packages on the system ?

     

    please try to download a dll file from

     

    https://drive.google.com/file/d/0B4eWI-NGpmnuTUxPQVIxYThSNlE/edit?usp= sharing

     

    The package contains the files msvcr100.dll and msvcr80.dll. Extract the package contents to the following location:

     

    C:\Program Files\Adobe\Adobe Premiere Elements [version]

     

    Regards,

     

    Sandeep


     
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  • Currently Being Moderated
    Dec 15, 2013 8:53 PM   in reply to jgh

    jgh

     

    Have you resolved your Photoshop Elements 12 concerns since your December 12, 2013 post (5)? If not....

     

    Are you saying that, if you get the Photoshop Elements 12 tryout dialog presented to you,

    a. you cannot ignore the Continue Trial

    and

    b. then use the License this product field to insert your purchased serial number?

     

    ATR

     
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  • Currently Being Moderated
    Dec 16, 2013 6:19 AM   in reply to jgh

    jgh

     

    Thanks for reply.

     

    I understood that Sandeep Singh helped you with the Premiere Elements issue of the 0xe000007b error, but what about the Photoshop Elements problem that you asked about when you wrote the following?

     

    Now, all of a sudden, Photoshop Elements 12 will only load the trial version and I loaded the full version from same cd at the same time as Premier.

     

    That is why I wrote to ask the following, asking

     

    Have you resolved your Photoshop Elements 12 concerns since your December 12, 2013 post (5)? If not....

     

    Are you saying that, if you get the Photoshop Elements 12 tryout dialog presented to you,

    a. you cannot ignore the Continue Trial

    and

    b. then use the License this product field to insert your purchased serial number?

    If the Photoshop Elements 12 matter is resolved, how did you do that?

     

    Thanks.

     

    ATR

     
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