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illustrator cc crash on lounch (win8.1)

Dec 13, 2013 6:04 AM

Tags: #illustrator #problem #help #crash #creative_cloud

illustrator cc crash on launch

no error report (see picture)

https://www.dropbox.com/s/dcfy1603cy4cq4s/ill_crash.png

Windows 8.1 (russian language)

Illustrator cc (English international)

 

 

I updated windows, updated Illustrator

reinstalled illustrator with north america english

(nothing changed)

I wrote to support, they suggested http://helpx.adobe.com/illustrator/kb/update-crash-illustrator-17-0-1- win.html

no reaction and no other ideas from support

 

 

I'm without illustrator for more then two weeks and now I really really need it ASAP

Now I'm really afraid to update photoshop - don't want to stay without any software to work.

 
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