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Loucann
Currently Being Moderated

trouble installing update

Dec 14, 2013 6:46 PM

Hi Todd,

 

Well that sounds real nice however, I can't seem to update to 12.2.

I tried via  ADOBE CLOUD, after effects UPDATE and I downloaded it manually.

Updates say I'm up to date (12.1)

 

What gives?

Branched from an earlier discussion.
 
Replies
  • Currently Being Moderated
    Dec 14, 2013 6:47 PM   in reply to Loucann

    Please give the exact steps that you're following to update and the exact messages that you're seeing. Screenshots would help.

     
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  • Currently Being Moderated
    Dec 15, 2013 4:34 AM   in reply to Loucann

    I'm guessing a restart would help you out. First though try first clicking Home in the CC panel then click Apps and see if that reveals 12.2. I restart did it for me though. Also make sure you restart after install, especially if you have run AE since your last reboot. This stops it from hanging on app startup first time.

    All the best

     
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  • Currently Being Moderated
    Dec 16, 2013 7:07 AM   in reply to Loucann

    This page gives direct download links for the update.

     
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