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Christopher VA
Currently Being Moderated

Upgrading to 4.7 using Master Collection 5.5 SN

Dec 16, 2013 8:37 AM

Hi,

 

I have FB 4.6 currently installed and attempting to license FB 4.7 using our Master Collection 5.5 SN results in an invalid SN message. I went to http://www.adobe.com/go/fb47_serialkey/ linked off the FB 4.7 Product page and the form states, "Response Quota Reached. This form has reached the number of responses allowable for its subscription level. Please contact the form author for further assistance." Who is the 'form author' and how should I proceed?

 

Thanks,

Chris

 
Replies
  • Currently Being Moderated
    Dec 17, 2013 8:28 AM   in reply to Christopher VA

    I have the same issue.  I called customer support, and was told I can't upgrade by phone, and had to use the form.  I'm supposed to check back in a few days to see if the form has been fixed.  This is quite frustrating.

     
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  • Currently Being Moderated
    Dec 18, 2013 12:48 PM   in reply to SiteMagicians

    +1 Also having this issue.  Very frustrating.  I just blew away FB 4.6 because of a bug that was driving me crazy.  And now I can't install 4.7 at all.

     
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