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markjones05
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Premiere Pro CC 7.2.1 serious error please help.

Dec 20, 2013 10:21 AM

Tags: #error #pro #premiere #broken #cc #7.2.1

I have been working on this multi camera edit for two days with no problem but this morning every time I try to open the project i get this message.

 

Premiere Pro has encountered an error.

[/ppro721/releases/2013.10/shared/adobe/MediaCore/MediaLayer/ImporterH ost/Make/Mac/../../Src/Audio/AudioWaveform.cpp-173]

 

Then it says a serious error has occured and the program closes out. I have tried starting a new project and importing my sequences but the same message pops up again as soon as I link to it. I also tried opening an older autosave but the same thing happens.

 
Replies
  • Currently Being Moderated
    Dec 20, 2013 11:12 AM   in reply to markjones05

    Another user had this problem. He attributed it to folders having been renamed through Finder.

     

    Clearing the Media Cache resolved the issue for this user. To do this, delete all the contents of the "Media Cache" and "Media Cache Files" folders here:

     

    Mac:

    /Users/<USERNAME>/Library/Application Support/Adobe/Common

     

    Win:

    \Users\\AppData\Roaming\Adobe\Common\Media Cache and Media Cache Files

     

     

    Hope this helps.

     

    Peter Garaway

    Adobe

    Premiere Pro

     
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  • Currently Being Moderated
    Dec 20, 2013 11:44 AM   in reply to petergaraway

    Hey Peter, I'm trying to do this to address a similar error, but I don't have any "Media Cache" folder anywhere on my system.

     

    The only contents of my "Common" folder are "dynamiclink," "dynamiclinkmediaserver," and "Plug-ins."

     

    The path to the Common folder is also different than you specified:

     

    Macintosh HD/Library/Application Support/Adobe/Common.

     

    I'm stuck here, hope you can help.

     
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  • Currently Being Moderated
    Dec 20, 2013 11:55 AM   in reply to MannyEdwards

    Hi Manny,

     

    There are 2 different Common folders. The path I gave is to the User library, that's where you'll find the cache files.

     

    Apple has hidden the User library I beliebe since 10.7. Here's to ways to get there:

     

    Method 1

    1. In the Finder, choose Go > Go To Folder.
    2. In the Go To Folder dialog, type ~/Library
    3. Click Go.



    Method 2

    Hold down the Alt (Option) key when using the Go menu. The user library folder is listed below the current user's home directory.

     

    Once there follow this path:

    Application Support/Adobe/Common

     

    Peter Garaway

    Adobe

    Premiere Pro


     
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  • Currently Being Moderated
    Dec 20, 2013 1:03 PM   in reply to petergaraway

    Hi Peter,

     

    I emptied both folders and restarted one of those projects that had been corrupted by DL to Speedgrade, and I get the following error:

     

    [/morereel64/releases/2013.09/shared/adobe/MediaCore/MediaLayer/Import erHost/Make/Mac/../../Src/Audio/AudioWaveform.cpp-173]

     
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  • Currently Being Moderated
    Dec 20, 2013 1:16 PM   in reply to MannyEdwards

    Have you tried rebooting the system? I have hit this exact crash twice with the same test project. Though I have not been able to isolate the cause or steps to reproduce. In both instances, after rebooting the project loaded without issue.

     
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  • Currently Being Moderated
    Dec 28, 2013 6:48 PM   in reply to markjones05

    Hey markjones05, have you found a solution for this?  I'm having the same problem!  Just before it began, I tried to use my old Apogee Duet (original), which has been freezing my computer... wondering if that did something.

     

    Like you, I've tried all the usual things.  Need to fix this...

     
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  • Currently Being Moderated
    Dec 29, 2013 12:06 AM   in reply to markjones05

    I getting same problems. Working on an (important!!) multi-cam edit and suddenly Premiere starts giving me an Audio Waveform error, serious error, then crashes.

     

    Very bad news. PLEASE FIX THIS!

     

    Now happening on two different computers. There seemed to be a Mercury Playback Engine difference between the to computers (one has hardwarre GPU, the opther does not) so I thought that might be an issue. But now errors on both.

     

    Also, slow to load up clips into media browser.

     

    I tried clearing the media caches, restarting. Didn't help. Also trying loading sequence into AE, but not sure if multicam will come through....

     

    HELP!!

     
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  • Currently Being Moderated
    Jan 1, 2014 8:18 AM   in reply to Sandmanflash

    I have this problem too. If I try importing this project into another, I get the same error message. Rebooting does not help. Definitely a show stopper. Did some further investigating and of the 15 projects I have, only 1 project is exhibiitng this behavior. I was able to successfully open the other 14.

     
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