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justoomuch50
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Purchased Premiere Elements 12. Will not launch?

Dec 20, 2013 11:26 AM

Tags: #premiere #elements12

I have installed Primere Elements 12 on laptop, with Windows 8 64 mb. It will not launch, but gives no errors, it  acts like it launched? But nothing happens.

 
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  • Currently Being Moderated
    Dec 20, 2013 6:26 PM   in reply to justoomuch50

    You might want to try an appropriate forum.

     

    Try here

     
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  • Currently Being Moderated
    Dec 23, 2013 1:38 PM   in reply to Aegis Kleais

    Moving the discussion to Premiere Elements Forum.

     

    Regards,

    Anit Kumar

     
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  • Currently Being Moderated
    Dec 23, 2013 2:39 PM   in reply to justoomuch50

    Can you give is some info on your computer, and your OS?

     

    1. What OS version are you running?
    2. What is the make and model of your video card?
    3. What is the number and date of your installed video driver?
    4. Is that the latest version from the nVidia, or AMD/ATI Web site? Note: do not trust your OS, or any utility, to tell you if you have the latest driver. Check with the mfgr's. Web site.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Dec 23, 2013 3:27 PM   in reply to justoomuch50

    justoomuch50

     

    Have we determined yet

     

    a. Do you have the latest version of QuickTime installed on your computer?

     

    b. Are you running the program as Run As Administrator or from a User Account with Administrative Privileges?

     

    c. At the end of the installation part, restart, did you get a Sign In dialog? If so, did you sign in with your Adobe ID and Password?

    If so, were your Adobe ID and Password accepted and then what next?

     

    Have you looked at this issue with and without the antivirus and firewall disabled? Do you have a working Internet connection?

     

    If you go to Computer, right click it to get Manage, then select Disc Management, do you see any errors related to this in Event Viewer/Windows Logs/Applications?

     

    ATR

     
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