Skip navigation
Currently Being Moderated

Why is Bridge CC so slow?

Dec 22, 2013 11:15 AM

Tags: #slow

I'm trying to figure out a way to diagnose why Bridge CC is so slow. I regularly use programs like Photoshop, Lightroom and Premiere and don't notice any kind of inapropriate lag or delays at all. However, when working in Bridge it just feels slow. Opening menus occasionally just hangs for seconds on end before dropping down. Thumnails from a gallery I've previously viewed can take upwards of 10 seconds to appear after opening the software. But the most noticeable and repeatable issue comes when trying to select more then one image files. CTR-Clicking a second (or however many additional files) can take anywhere from 5-8 seconds to happen. This, more then anything else, is making bridge unusable.

 

What should I do?

 
Replies 1 2 Previous Next
  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Dec 22, 2013 1:27 PM   in reply to PhotoEye

    Without details about versions and system no specific advise.

     

    In general Bridge needs a lot of resources from your system when caching the files for the first time. So enough RAM is crucial. Also enough free space on your disk (at least 15 % free space is needed for correct functioning of your system) will help. SSD and enough power also speed up things.

     

    Also check your settings, if you have set to generate 100 % previews to always this takes up a lot space and time, also exporting cache to folders can do more harm then good.

     

    Whenever I experience slowness I just manual dump my entire central cache file (I don't depend on Bridge for archival purposes, have a dedicated DAM application for this) and start rebuilding the cache again having a fresh newly build cache file.

     
    |
    Mark as:
  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Dec 23, 2013 1:03 AM   in reply to PhotoEye

    What files are you using and did you check if you have only HQ preview selected and not 100 % preview?

     

    And do you let the folder cache completely (check the activity bar bottom left in Bridge window).

     

    And as a Mac user I'm not familiar with Windows install but it seems you have the option to install both 32 and 64 bit, I assume you have both 64 bit?

     

    Also having the cache file on a separate disk should not be a problem with an SSD but do you have Bridge on the default disk (C-Drive?) with other applications installed?

     

    Maybe an other poster familiar with Windows can hop in, the behavior you are describing is certainly not normal so there has to be something wrong on your side, we only need to find out what

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 23, 2013 5:04 PM   in reply to PhotoEye

    Once cache has built opening files should be near instaneous.  Are you connected to a network?

     
    |
    Mark as:
  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Dec 24, 2013 10:08 AM   in reply to PhotoEye

    I've sorted through all of the advice

     

     

    But sadly enough you did not answer the questions

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 24, 2013 3:35 PM   in reply to PhotoEye

    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 

     

    http://forums.adobe.com/thread/419981?tstart=0

     

    Thanks!

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 2, 2014 11:17 AM   in reply to PhotoEye

    PhotoEye is not alone here.  I have precicely the same slowness issue, and nearly the same HW/SW setup.  I have been using PS CC at full speed, but Bridge CC drags exactly the wame way the OP described.  I have been using the older Bridge 4.1.0.54 at full speed in the meantime.

     

    Adding to PhotoEye's symptoms, I also have:

    Clicking on menu items (File Edit View, etc.) takes 6-8 seconds

    Minimizing Bridge takes 6-8 seconds

    Opening the app takes 10-15 seconds

    And those often show "Adobe Bridge Not Responding" in the app's title bar while thinking.

    Every other aspect of the PC runs fast and without issues.

    I believe the cache is not the issue, because its not just the speed of viewing cached items - its also opening menus and minimizing the app.  However, I did also try emptying the cache and changing my "generate 100% previews" settings.  And my Bridge 4.1.0.54 generates 100% previews lightning fast.

     

    PhotoEye - are you also experience those additional slownesses I listed with the "Not Responding" messages?  I will next try uninstalling Bridge CC and reinstalling. 

     

    Win 8.1 x64 on MSI Laptop

    16GB RAM

    i7 processor

    256 SSD (C:) with 128GB free (contains cache and apps)

    1TB HD (D:) Data

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 2, 2014 1:52 PM   in reply to PhotoEye

    This means Bridge is searching for something, perhaps connected to network, or another program is intruptiing it, like anti-virus.. 

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 2, 2014 7:07 PM   in reply to PhotoEye

    What about your video card/driver?  Is that up to date?  To check if this is problem go to edti/preferences/advanced and check use software rendering.

     

    In the past this type of problems has been the network issue, or a faulty install.  Try running computer without connection to any network and see if it makes a difference.

     

    If you decide to uninstall use Adobe cloud cleaner, then reinstall.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 3, 2014 5:18 AM   in reply to PhotoEye

    Bridge is designed to poll a number of storage volumes every few seconds, looking for changes. If you're handy with computers, you can download Process Monitor from Microsoft's Sysinternals microsite and see exactly what it's looking for. Like Curt & Omke say, Bridge sometimes gets upset with networks, usually because it's looking for something that isn't there any more. It doesn't matter if it's a big or a small network.

     

    I have seen bugs like this reported here over the years. It isn't particularly common, but common enough. It's unlikely to be a proper bug in Bridge; just a design flaw in the way Bridge interacts with Windows in certain situations.

     

    I just had a look, and Bridge checks this folder. It might be worth seeing what's in there.
    C:\Users\**Username**\AppData\Roaming\Microsoft\Windows\Network Shortcuts

     

    Also, take a look at what's showing in the Folders panel, as it might give you a clue. On my system, it checks the root of every populated drive as well as each step on the path to the current folder.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 3, 2014 12:55 PM   in reply to PhotoEye

    Yours is not an uncommon occurance, but not specifically with this problem.  It seems like when all else fails a new user account is the last resort effort that frequently works. 

     
    |
    Mark as:
  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Jan 5, 2014 8:43 AM   in reply to PhotoEye

    Just created a 'Guest' user in Windows 8 and ran Bridge under that account. It flies.

     

     

    Not knowing Windows also has user accounts this is very similar to Mac behavior. As Bridge is a very critical and demanding application testing it under a new user account on a Mac had often equal result.

     

    For Mac you have the option to restore the user account with a restore Disk of the OS itself. Earlier system versions (before OSX7) they called this an install and archive application. Basically running this app means it creates a new user library while copying the old one with the addition 'archive', leaving all applications and the rest of the user account as it was. Of course running a back up first for security is always needed.

     

    Plain logically you should be able to find the culprit causing this damage but I have not been able to do so (mainly because my lack of knowledge about programing and hidden data) and using the restore option (which on a Mac should you not take more then an hour) is by far the quickest solution

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 6, 2014 1:41 PM   in reply to PhotoEye

    You need to uninstall, run Adobe CC Cleaner, then reinstall.

     
    |
    Mark as:
  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Jan 6, 2014 3:20 PM   in reply to PhotoEye

    What can I do to completely erase everything related to Bridge?

     

     

    To be sure in addition to Curt here is the link for the Adobe Cleaner Tool, if you haven't seen it before try again according to the manual.

     

    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     

    And when your custom settings have been applied to a new install then indeed there where some items left on your system.

     

    When I used the uninstall route with CC Clean tool I followed this by a manual search for all Adobe files which I viewed and decided to dump manual.

     

    On a Mac this path for the Bridge pref files is the user library application support section and the user library preferences section. Might be similar on Windows.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 10, 2014 6:25 PM   in reply to PhotoEye

    I take it that this issue has not been resolved?  I have a machine that has almost identical specs to PhotoEye's machine, and I am also seeing the same issues.  I even tried the guest account that he suggested, Bridge ran like a clock.  But under my Win8 primary account...no such luck.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 13, 2014 3:04 PM   in reply to PhotoEye

    PS CC and Bridge and RAM robbery

     

    Problem:

    Open NEF file in ACR in Bridge. Proceed to open same file in PS from ACR.

    Result = Use Open CL (Advanced Graphics Processor Settings) cannot be selected. Available RAM for PS significantly reduced and not adequate for smart sharpen and shake reduction routines.

     

    However, by doing this:

    Open Bridge. Open PS independently. Open NEF file in PS from ACR via Bridge.

    Result = Use Open CL (Advanced Graphics Processor Settings) is selected. Available RAM for PS significantly increased and adequate for smart sharpen and shake reduction routines.

     

    Why is Bridge behaving like this? Is there a fix?

     

    Using - Windows 7 64 bit, 12 GB RAM

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 19, 2014 6:52 AM   in reply to Sheepw

    I just paid a fortune for a Dell M3800 with 512 GB SSD, i7 Quad, 16 GB ram and Nvidia Quadro M1100 specificaly to run PS CC and Bridge CC and I have the same problem as you all. The first thing I did was load CC and Bridge is usless. updates havent helped either. Adobe can you help please or stop billing me for CC untill it's fixed? Nvidia Quadro certified drivers, really? Microsoft, hellow, is there anybody in there? This stuff costs a crazy amount of money and it does'nt work. So is Mac with ATI graphics and Photo Mechanic going to be the future. I needed this equipment for my first paid job as a Photographer at the Australian Open Tennis, it's half way through ... Sorry to be a bit loud and negative but I am pretty distressed by the timming of this problem. I hope we all can be advised by these massive compaies of an update fix.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 19, 2014 8:17 AM   in reply to Jas69

    I see a rant, we are just users like you on this site, no Adobe or MS help.  If you have exact problem with bridge that is in this thread state that, otherwise start a new thread.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 20, 2014 2:05 AM   in reply to Jas69

    Have you contacted Adobe for support? This is just a user community forum. No Adobe staff here.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 20, 2014 3:51 AM   in reply to Yammer

    OK, I see your point guys, sorry. I suppose I was trying to let you know there is another person with the same problem so don't feel alone but I got a little emotional and I assumed Adobe where watching. Sorry

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 23, 2014 8:35 AM   in reply to PhotoEye

    I just bought a new computer with with Windows 8.1 and plenty of all the hardware that make Adobe CC work great. Unfortunately Bridge had the sluggish slow response that seems to be haunting many people. I read through the adobe support and forums and found a number of good places to look but nothing that outlined a working solution for me. I tried all this http://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-wi ndows.html and nothing worked. I was facinated to find people were able to create new account and found the unresponsiveness went away. I also payed close attention to the fact that network drives might cause problems. Not being familiar enough with Windows 8.1 I looked for traditional XP network drives and found that wasn't the problem. But yesterday I realized I have "Libraries" that point to my windows 8.1 laptop and one that pointed to SkyDrive. The settings transfered to my new PC when I used the same login information from my laptop. So I went in to the libraries and removed all the links that went to my laptop and skydrive and Bridge worked perfectly as would be expected on a new PC. So check your libraries. This might also explain why some people found that a new account solved the problem.

     

    Open the "desktop"

    Open "file explorer"

    Go to the "view" tab

    Click on "navigation pane" in the ribbon

    Select "show libraries"

    Expand "Libraries" in the folder view

    Check the path to every folder in the list

    Right-click and choose "remove location from library" if anything points to another computer or SkyDrive

     

    Obviously I can't say it's everyone's problem, but it worked for me. I hope it helps someone. Good luck everyone.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 23, 2014 8:46 AM   in reply to HappyGuy

    Thanks for reporting you success.  This is one of those things only the user can find.  It definately affects Bridge, but is not something Bridge can control.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 23, 2014 10:54 AM   in reply to PhotoEye

    I did mention this in post 13: Bridge polls the root folder of every drive, so if it's slow or inaccessible it will slow things down.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 23, 2014 12:02 PM   in reply to HappyGuy

    Yes!!!  This worked for me as well.  I had no pointers to skydrive, or any other computer, but I just removed all paths for all five options (which I assume are the Windows 8.1 defaults) and its up to the full speed that I would expect.  Thank you!!!

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 23, 2014 9:25 PM   in reply to HappyGuy

    Wow, that's it...brilliant! Excellent, thanks!!

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 24, 2014 5:11 AM   in reply to HappyGuy

    Thank you HappyGuy.

     

    I'm with you upto "check the path of every folder in the list".

    I'm not sure what that means. I have 4 folders in there, Documents, Music, Pictures and Videos.

     

    Can you advise me on this please.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 24, 2014 5:34 AM   in reply to Jas69

    Hi Jas69, In my case, I followed HappyGuy's advice, but maybe a bit differenly.  My current laptop was migrated over from an older machine using the Windows migration utility.  I went into each of the folders you mention, right click and then select properties.  That will give a window that states 'Libraries', the main window will state 'Library locations:'.  In each of my folders, there were locations that pointed towards my new/current laptop, and two that pointed to my old laptop.  The correction Library locations should state something like "My Pictures (C:\Users\jprotz)".  The ones that pointed to the old laptop stated "\\DV6\Users\jprotz".  It is that second location that pointed to the old laptop that I got rid of in each case, just like HappyGuy stated.  I did that for Documents, Music, Pictures and Video.  Voila, no more problems with Bridge.

     

    Adobe owes HappyGuy a beer, I would say ;-)

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 24, 2014 6:32 AM   in reply to jprotz

    Thank you jprotz.

     

    I had slightly diffrent paths listed, some had 2 an some had 3. I didn't recognise the format, no C:etc,etc. So I deleated all paths. This might cause problems later when I want to synce files between systems but for now Bridge is a priority.

     

    It worked a treat, thank you so much

     
    |
    Mark as:
1 2 Previous Next

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points