Skip navigation
Tani_B
Currently Being Moderated

Can't update book

Dec 23, 2013 11:31 AM

I have Windows 7, and am trying to update a FM 11 book. When I click the update book icon, the software starts updating but then hangs indefinitely. I have to go to task manager and end the FM task. I have the latest update, 11.0.2. I cannot add an index because that requires the book to be updated. Prior to updating I have verified there are no unresolved cross-references. I am using structured Frame. Any suggestions?

 

Thank you,

Tani

 

Edited to add, I don't believe it matters whether I am using structured or unstructured, does it?

 
Replies
  • Currently Being Moderated
    Dec 23, 2013 11:35 AM   in reply to Tani_B

    Try opening all of the component parts of the book first & then update - you may get a message about one of them that's being suppressed in the "silent-open" that FM does when it tries to update a book.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 23, 2013 11:35 AM   in reply to Tani_B

    Open all the files in the book and then try the update.

     

    Most likely problem is that you're getting unavailable fonts or broken

    cross-ref messages for one or more component files as they're being opened.

    Because you're running a background process, there isn't a way to

    acknowledge the error message, so the file never opens, so your update

    doesn't complete.

     

    Opening all the files first, before the update, allows you to ack any

    error/problem messages. If you are receiving some, pay attention to them

    because you should resolve them at some point.

     

    Art Campbell

              art.campbell@gmail.com

      "... In my opinion, there's nothing in this world beats a '52 Vincent and

    a redheaded girl." -- Richard Thompson

                                                          No disclaimers apply.

                                                                   DoD 358

     

    I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 23, 2013 12:31 PM   in reply to Tani_B

    getting any warnings?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 23, 2013 12:33 PM   in reply to Tani_B

    Well, then, time to either toss out each file one by one until it updates OR create a new book and add files one by one, updating as you go, until it crashes.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 23, 2013 12:48 PM   in reply to Tani_B

    OK, if you have all the files open, didn't get any error messages and still

    can't update....

     

    I suspect that at least one of the files is corrupted somehow. First, make

    a backup copy of the book.

    Then, try saving the .FM file out as .MIF, opening the .MIF and saving it

    over the source .FM file. (If you download a trial of MIF2Go from mif2go.com,

    they install a utility program that "MIF-washes" all the files in the book

    at once -- it's a useful tool.) Saving as MIF should parse the file and

    remove any corrupted characters or embedded trash (such as you might have

    by pasting in Word content, for example).

     

    After you've processed all the files, try the update yet again.

     

    If that doesn't work, I'd opt for Jeff's suggestion of eliminating

    problematic files, one by one until you locate the problem.

     

     

    Cheers,

    Art

     

    Art Campbell

              art.campbell@gmail.com

      "... In my opinion, there's nothing in this world beats a '52 Vincent and

    a redheaded girl." -- Richard Thompson

                                                          No disclaimers apply.

                                                                   DoD 358

     

    I support www.TheGrotonLine.com, hyperlocal news for Groton MA.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points