Skip navigation
Canonft
Currently Being Moderated

Elements 9 and Mavericks

Dec 26, 2013 5:37 PM

Just transfered all files from old Mac to new Macbook Pro with Mavericks and Elements 9 no longer works.  What do I need to do?  Error screen says certain files are missing.

 
Replies
  • Currently Being Moderated
    Dec 26, 2013 10:16 PM   in reply to Canonft

    You can never, never transfer an installed copy of PSE. You will need to download and run this, and then go search around manually for any bits and bobs you brought over. PSE is not a tidy package in accordance with the apple developer guidelines; the PSE installer strews stuff all over your hard drive in places you can never find them all, and where the migration assistant is not programmed to look:

     

    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     

    You can't use spotlight to search for these kinds of files. In addition to the Applications folder, the most important place to look is your hard drive>library>application support>adobe. Also, go to your username>library>preferences and delete everything pertaining to PSE. Then you can reinstall from your original installation media.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2013 6:25 AM   in reply to Canonft

    To make the library at the top of the hard drive visible, go to Finder>preferences>Sidebar>Devices and turn on Hard disks. Then whenever you open a new finder window your will see your hard drive in the list on the left side of the window. Click it and that library will be at the top level of results.

     

    To make the user library visible, see this:

     

    http://www.cultofmac.com/251544/mavericks-makes-it-way-easier-to-acces s-your-library-folder-os-x-tips/

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2013 10:15 AM   in reply to Canonft

    Try copying the files from the disc directly to the desktop of the mac you want to install on. Also be sure that you are removing the failed installation bits between tries. Use the uninstaller if it will run. If not, you need to check both the Applications folder and hard drive>library>Application Support>Adobe for the bits that got installed during the failed tries and remove them.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2013 1:31 PM   in reply to Canonft

    Don't do it that way. Double click the disk and press command+A to select all the contents, then drag if you can.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2013 2:16 PM   in reply to Canonft

    Have you been removing the bits of the failed installations?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2013 3:21 PM   in reply to Canonft

    CS5, yes, if don't also have PS CS5 installed. Air shouldn't matter one way or the other, I don't think.

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points