Trying to install CC apps, Progress bar stuck

[Crazyman1569]

I have spent most of my day trying to get the Creative Cloud desktop application installed (I have had to now create a new user on my computer which has seemingly fixed that), and when I tried to install Audition as a test, the progress bar got stuck at 40%. Since it wasn't going anywhere, I tried to cancel it, but it got stuck on cancelling for ages. So what I did was close the application, end all the Adobe processes and open CC Desktop up again. It crashed twice, and I then tried running it as administrator. It is now running, but my Audition download is now stuck at 11% for no obvious reason.

Has anyone had similar problems? Is there any way to fix it? (I've tried deleting the adobe files in %appdata%).

This is a 64-bit computer running on what should be fully updated Windows 7 with 8GB of RAM and an i5 4670K.

[kglad]

you should probably uninstall your cc app and then reinstall to make sure there are no problems with the app itself.

otherwise, http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html

[Crazyman1569]

Yeah, I've been through that page dozens of times looking for anything that could help  me, I'll try re-installing it one more time though.

[kglad]

if you've already gone through all the help on that page, you really need to make sure your cc app is properly installed.

i would uninstall it.

run the cleaner to see if it can find anything, http://www.adobe.com/support/contact/cscleanertool.html

restart your computer.

then reinstall the cc app and make sure it installs without problem.

[Crazyman1569]

I did come across that fix in the many hours I've been working at this - doesn't work for me. Any normal fix like that I've probably tried; I spent an hour or two talking to someone in the chat support thing, and couldn't find any solution. I'm thinking of maybe just re-installing my windows because I really need to access these project files I have. (I upgraded my Motherboard and CPU and did a clean windows install)

[Crazyman1569 · Accepted solution]

Well for whatever reason, it now works perfectly and everything's installed, I don't know what was happening.