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PP CC 7.2.1.4 crashing at startup please help!

Dec 29, 2013 1:57 PM

Tags: #premiere #crash #import

My system:

HP Pavilion dv6

Intel Core i7-2630 QM CPU @ 2.00 GHz

RAM 6GB

64-Bit

Windows 7 with Service Pack 1

 

Version: PP CC 7.2.1.4 More Reel

 

I posted earlier thinking this was a file format issue because I am filming on my Canon T2i.  After trying several formats, including the Eagle Documentary downloaded from the adobe website, and installing Prelude, I realize it's just crashing everytime I try to use it.  It opens and allows me to create a new project but crashes once I go from there.

 

I tried logging out of CC and logging back in, I also uninstalled Quick Time and restarted my machine.

 

I just installed PP yesterday. I was very excited to get into the program and begin working and I am sad now that there is some issue. I would really like to be able to utilize my CC membership.  I have spent hours googling and trying to read through other questions to find a situation similar to mine but I must admit I don't completely understand all the computer lingo but I am familiar enough to troubleshoot. 

 

Here is the windows logged error report from the last crash:

 

 

EventData

                                             Adobe Premiere Pro.exe

                                             7.2.1.4

                                             52aed7f3

                                             amdocl64.dll

                                             2.5.709.2

                                             4e867dee

                                             c0000005

                                             0000000000004e15

                                             1ad8

                                             01cf04d59dc8e922

                                             C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

                                             C:\Windows\system32\amdocl64.dll

                                             5f7a9d0a-70c9-11e3-a3c3-8a6dd0280be8

 
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