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Lost Software

Jan 3, 2014 3:58 PM

I recently purchased Elements 12 and my computer was stolen, when retrieved the all software was wiped clean. Is Adobe able to replace software? The software was on my computer for less than 30 days.

  • Currently Being Moderated
    Jan 3, 2014 5:38 PM   in reply to MHypo

    Have you still got the CDs/DVDs (and serial number) for the software?  If so then you can just install it and activate it online because you are allowed two installations for each Adobe software.

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  • Currently Being Moderated
    Jan 3, 2014 6:26 PM   in reply to MHypo

    MHypo wrote:


    I do still have the software but  the stolen computer had my second installation on it.


    Sent from my iPhone


    That's not a problem.  Install the software in the usual way and then try activating it online.  If it still fails then Open a chat line with Adobe Custometr Service at this link:




    Explain to them what has happened and they will help you out.


    Good luck.

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