We are using Adobe Content Viewer (ACV) for a digital education project. The ACV app is used in iPad´s and when are turned off, we need to download again all the folios previously downloaded to the ACV app.
Someone who has the same problem, how to fix it?.
Just to make sure I understand, you're saying that when you completely turn the iPad off (i.e. power it all the way down, not just put it to sleep) and then power it back on and run ACV all your downloaded folios are gone?
That´s correct Neil. It happens only when iPad is completely turned off. When it is just put it to sleep the downloaded folios still are in the app.
All the previously downloaded folios are in the ACV library, but I need to downloaded them again.
That's akward, I just noticed that I am experiencing the same problem right now with 2 folios. Once I turn off the device, turn it back on, the folios need to be downloaded again.
One is version 20, the other is 26.
This is indeed strange. We have not reproduced this yet and are looking for some clues.
For either of you, is there anything about the app state prior to shutting down the device that is worth noting?
How long between when you shutdown and when you restart? Is it overnight or several days?
Also, is there any chance that the OS automatically updated applications after you restarted the device and before you launched the ACV? Also, how much space is available on the device? I ask because the OS will try to free up disk space when it installs or updates applications, and folios (and really any other downloadable media) will be removed locally if necessary.
In my case, some clues I coud give you are: the iPad have iOS 7 and the more recent version of Adobe Content Viewer. In the previous versions of both, OS and ACV did not happen something like this.
The shutdown that we have tried is some minutes or hours, but somebody else did an overnight shutdown, and she experienced the same problem.
Let me check the space available, but I dont think it was an issue.
I am using iPad 2 with iOS 7.0.4. and latest ACV, more than 10 gb free.
1. Basically, I download a folio on my iPad device, I can open it and everything is just fine. When I click "remove issues from library" I see both folios, one occupies 28 mb, the other one 48 mb. One is made for viewer version 20 the other for 26.
2. Then, I shut down the device completely and turn it back on after few seconds.
3. I launch ACV, both of those folios appear just fine, until I click on them.
4. Just as I click on a folio, the background appears just light gray, without any content. If I tap on the screen, I don't even get top menu, where I can return to library. So I have to force quit ACV.
5. When I launch ACV again, both folios have the cloud icon next to them, and I need to download them in order to view them, HOWEVER, when I click "remove issues from library" button, I see that both folios are still there with the same mb size.
So, it looks like they are still on the device, but for some reasons I need to re-download them again.
Unfortunately I don't have any other iPads to test these folios.
Just to remind, this happens only to 2 out of many folios, both were made in summer last year, they are not published and are only used on the current device as presentations.
Regarding updates, to be honest, I don't remember if I had this prior to last iOS update, but I might not have noticed that.
Usually, if I see there is an update, I just update it.
Is there anything you would recommend to try?
I have not yet tried to remove ACV from the device and re-install. Or unshare that folio and share it again.
I also have the same problem: from few days ago, I have to re-download every day the folios on my Ipad. Every mornig they appear as not downloaded. My IOS is 7.0.4 and I have 4GB free and Adobe Contend Viewer 3.4.2
Its strange because if I go to "tools" (on yhe upper right side of AdobeContentViewer) I have the option of delete the folios on my Ipad, and there appear all the folios downloaded ! (The same ones that I can not open and I asked to dowload again)
On the other side, I have another Ipad with IOS 6 and there is no ploblem with this one.
Thanks all for the details. I've passed these on to my team to try and isolate what is going on here. I did run a number of tests on my iPad and iPhone but could not reproduce the problem. I also ran a test where I updated the OS (yesterday's update to iOS 7.1 beta) and folios that were previoulsy downloaded are still accessible.
Ok, this is starting to happen to even more folios, in total I have 5 folios which I need to re-download each time I CLOSE and re-open ACV (not minimize). I made a test folio yesterday, it was working fine, until today I quit ACV, launched it again, clicked on the test folio and ACV opened blank page and froze. When I force quit ACV and launch it again, I have to re-download that folio.
The next two images are from my ACV Library. In the first one you could see all folios have the cloud icon. In the second one, for example (folio titles are in spanish), the folios named Relaciones Humanas-Sabatino y Orientacion al Trabajo-Escolarizado appear in the erase panel like they are already downloaded. But in the library, we can´t access them until re-download them.
We do not have a date set yet to address the issue.
Earlier in the thread designGP asked if an older version is available. You can build a v28-based ACV through App Builder, but it can only be distributed to dev-signed devices, or through enterprise distribution. I am not sure if that is an option or not, but it is something to consider in the interim.
New version available! . . . But still the same problem !
Just installed (4 times this morning doing some tests) but still have a similar problem: portfolios can be download and viewed Ok, but once you stops the apllication (or restart the Ipad) when open a portfolio it apperas only grey.
I tried with small portfolios (i read about a memory problem with big ones that result on grey screen) and keeping de session off , but still can use the portfolios....
I dont have any idea about "build a v28-based ACV through App Builder", but we need a solution.
Same problem here:
1. Download a folio file
2. Open and view the folio file
3. Close the folio, close the app
4. force quit the app through doubble-click and swipe Adobe Viewer app up to close it
5. restart the viewer app
6. Open the folio: Grey screen...
7. Force Quit the app again (there is no other way to close it)
8. Reopen the app and the folio is now marked as ready to download, however it's still deletable under options...
iPad 2 with latest iOS7, latest viewer app
folio created in CS5, latest versions of folio builder and panel
folio viewer version 26 through 29
Problem does not occur with older folio with viewer version 24. Problem persists with newly created folio with viewer version 24.
Just found yesterday's Adobe Viewer App update. Problem persists.
Strike that. I removed all folio's, rebooted the Viewer App and redownloaded the folio's. Problem seems solved.
Make sure you have the latest viewer (version 3.4.3 in the App Store). I thought I had it yesterday but found it was the old one. I ran the update this morning and tried the steps and it's working for me.
Okay I thought I was getting mad, but no.
Same problems here, and seriously drives me mad.
on the iPad2 it's fatc that I have to repeateadly download folios that have not changed in anyw ay (and some do 500 Mo, takes HOURS). On the Galaxy Tab 10.1 it's an awful mess : downloads, stops at 99,99%. Crashes. Works one day. Does not work the day after. Can't figure anything out.
See also my messages here:
I have the same problem but for me it is only on Retina devices, iPad2 does not have this problem.
I have the latest Viewer app, and although Adobe labeled my discussion ad 'Answered' it us not.
As a trainer I have to showcase tomorrow and I'm not looking firward to this.
The strange thing is that for me as well it is only certain folios but always the same folios. What they share is a two autoplaying slide shws which are timed: one stops at last frame, the other plays continues with a set delay.
Extra note: this is not a only a working 'blue ribbon' folio, but also the free/private published version of the same (newly, rebuild) Folio. So publishing does not solve this for me as suggested sonewhere else...