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K Hou
Currently Being Moderated

Sharing Error: "Unable to Share"

Jan 6, 2014 2:35 PM

Tags: #test #problem #app #error #ipad #sharing #builder #unable #share #viewer #broken #social #digital_publishing

Hi everyone,

 

I am at a point where I'm testing my viewer app on my iPad. Everything works great but when I try to use any of the social sharing functions I am prompted with an error message that reads:

 

Unable to Share

Sorry, this article is not available for sharing.

 

I have DPS Professional edition and have tested on two ipads: one with iOS7 and one with iOS6 with no luck.

 

I'm hoping someone here can help me figure this out. I'm curious what reasons could possible lead to this being broken.

 

Thanks in advance!

 
Replies
  • Currently Being Moderated
    Jan 6, 2014 2:57 PM   in reply to K Hou

    Did you change the article to either free or metered in Folio Producer before publishing the folio?


    Neil

     
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  • Bob Bringhurst
    4,629 posts
    May 29, 2007
    Currently Being Moderated
    Jan 7, 2014 8:30 AM   in reply to K Hou

    After you set your articles to Free, did you update the folio?

     
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  • Currently Being Moderated
    Jan 7, 2014 1:30 PM   in reply to K Hou

    Check to make sure you've enabled the Web Viewer in the Account Admin page. If the Web Viewer is not enabled, it will return a 404 which would lead to this error message. Also, to help with any other investigation, can you let us know which viewer version you're using for your App?

     
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  • Bob Bringhurst
    4,629 posts
    May 29, 2007
    Currently Being Moderated
    Jan 10, 2014 8:55 AM   in reply to K Hou

    To find out which version your app is, open a folio in the app, tap to display the navigation bars, and then tap the title to display the app version.

     
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