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Premiere elements 12 crashes constantly

Jan 6, 2014 4:55 PM

Tags: #premiere #crash #elements #12

Just started working with this program on a Mac. Has crashed every single time. I tried to save but when I clicked the icon it said that the file had been corupted.

 
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  • Currently Being Moderated
    Jan 6, 2014 7:50 PM   in reply to tpk777

    tpk777

     

    What is your Mac system...Maverick?

     

    What specific file is said to be corrupt?

     

    Are you working with the Adobe Premiere Elements Editor from the Mac App Store or from Premiere Elements 12 Mac from Adobe?

     

    More later.

     

    Thanks.

     

    ATR

     
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    Jan 7, 2014 5:23 PM   in reply to tpk777

    Is that mavericks aka 10.9 - if yes, do as it says below

     

    At http://forums.adobe.com/community/premiere_elements in the area just under Ask a Question, type in

     

    mavericks

     

    You may now read all the previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

     
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    Jan 7, 2014 5:50 PM   in reply to tpk777

    I was having the same problem, i'm on a 2012 13-inch MacBook i7 with Mavericks. What has helped is to slow myself down to the program's speed. In other words, I have found that it crashes less if I wait for the program to finish whatever operation its on before I ask it to do something else.

    It's kind of like going on a trip with your grandma. Rewarding, but you definitely have to work at a different pace.

     
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    Jan 8, 2014 6:02 AM   in reply to RFSLeander

    Well, you sure should not need to do that. I sure don't have to wait around for my iMac to run Premiere Elements, and it's several years old, has a dual-core processor and only 4 gigs of RAM.

     

    But I do ensure that the program is properly set up for the video I'm editing and I ensure that any photos are resized to video resolution, as I discuss in my books. The program just zips along for me!

     

    The first thing to do is to switch to Expert view and see if you see a yellow-orange line along the top of the timeline, above your video clips. If you do see that, you've not set up your project properly and you're not going to get the best performance or quality results.

     
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    Jan 8, 2014 9:49 AM   in reply to Steve Grisetti

    Yes. Did that. Here is a pastebin link to my most recent crash report...

     

    http://pastebin.com/ZHgcjXZk

     
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    Jan 8, 2014 11:00 AM   in reply to RFSLeander

    But is your project properly set up?

     

    Do you see a yellow-orange line above your clips along the top of your timeline in Expert view (or, in version 10, a red line along the top of the timeline in Timeline view)?

     
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    Jan 8, 2014 11:24 AM   in reply to Steve Grisetti

    No indicator bar above the clips. The problem seems to be happen more when I'm working with titles, but I could be wrong.

     

    I've set up the program strickly by the book (Adobe Premiere Elements Classroom in A Book)...

     

    Would reinstalling help?

     
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    Jan 8, 2014 12:30 PM   in reply to RFSLeander

    Can you post a photo of your timeline in Timeline mode?

     

    Also what model of camcorder is your video coming from and what format and resolution is it?

     

    What are your Project Properties, as listed under your Edit menu?

     
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    Jan 8, 2014 2:17 PM   in reply to Steve Grisetti

    I'm using a Nikon D7000 shooting at 24fps 1080p.

    Macbook Pro 2.9 ghz Intel Core i7 w/8gb of RAM regular hard drive (not SS) I have the whole CS6 suite installed as well, if that makes a difference.

     

    Below are the pix of my timeline and my settings.

    projectsettings.jpg

    PremiereElementsTimeline-2.jpg

     

    The whole screen looks like this:

     

    WholeScreen.jpg

     
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    Jan 8, 2014 2:41 PM   in reply to RFSLeander

    There is no reason the program should lug on your machine. So I don't know what's going on.

     
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    Jan 8, 2014 2:56 PM   in reply to Steve Grisetti

    It's not so much the speed as it is the crashing. Very interruptive of the workflow. Well, if you hear anything, give me a shout.

     

    Thanks for trying

    RS

     
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    Jan 8, 2014 6:30 PM   in reply to Steve Grisetti

    Here's the latest crash report. Can anyone interpret what this means?

     

    http://pastebin.com/3H8hSEZn

     
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  • Currently Being Moderated
    Jan 9, 2014 5:31 AM   in reply to RFSLeander

    This is a user to user forum. Crash reports don't mean much if anything to us.

     

    If you'd like to explore a crash report, it might be worth contacting Adobe tech support.

     
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