When I go to open Premiere there is an error that says "A problem caused the program to stop working". I have not changed anything that I know of, but something must have changed because it has worked fine for a long time. Any suggestions?
This was working before? What changed on the machine? Did you add any plugins, fonts, changes to the OS, anything like that?
Also, we need more information on the core system - what type of computer, video card, driver version, OS version, hardware breakdown.
A variety of issues can cause PPRO to crash on launch. Just off the top of my head:
A log file might help identify the cause of the crash. Please right-click 'My Computer', select "Manage," look under 'Event Viewer->Windows Logs->Application' to see if there's an event there from Premiere Pro. If so, copy the contents of that log and paste them here.
I'm still having an issue opening up Premiere. This is what the Windows log showed for Premiere (coming up with an error)
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
P1: Adobe Premiere Pro.exe
These files may be available here:
C:\Users\Thomas\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCra sh_Adobe Premiere P_1c25a2ab06966783a1bfeaffa4e7747837d4556_1f71b7f6
Rechecking for solution: 0
Report Id: 366b4398-7e03-11e3-bde5-844bf55aba16
Report Status: 4
I also am using a NVIDIA GeForce GT 620 Graphics driver. I am using a Dell Vostro 470 with Windows 7. It has a 64 bit Operating System and an Intel Core i5-3450 CPU @ 3.10 GHz. The version of Premiere is Pro CS6.
Premiere worked great on this computer before and now I can't get it to open up. Any help would be greatly appreciated.
What Mark posted is still valid.
Most likely cause - disable any firewall or antivirus programs you may be running. We use TCP/IP communication and those programs can block our communications causing the program to crash.
Update your display driver. Go directly to nVidia's website to get the most up to date driver.
Clear your preferences. Easiest way to do this is to go to C:\Users\<Your User Name>\AppData\Roaming\Adobe\Premiere Pro\6.0 and delete the prefs file there. You can also just delete everything in that directory. It'll get rid of any customer settings you may be using.
Disable your plug-ins. That can depend.
If you need help, that's what our support staff is for. These types of problems can be difficult to fix in a forum setting.