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lkenzig
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Adobe Reader XI won't stay open in Windows 7; Solutions don't work

Jan 8, 2014 9:57 PM

My Adobe reader was working fine under Windows 7 and all of a sudden it stopped working.  It opens, starts opening a file and before it finishes opening the file, it closes. I have unstalled Adobe Reader XI using the Adobe Cleaner Tool provided on the community board website and reinstalled it from the Adobe.com website.  I also went to the eula.exe file and clicked accept which was a suggestion on the community board. Please help

 
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  • Currently Being Moderated
    Jan 8, 2014 11:44 PM   in reply to lkenzig

    Other things you could try...

    • Update Reader to 11.0.5
    • Can you open Adobe Reader by itself?  If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
    • If you cannot open Reader by itself, try to disable Protected Mode in the registry; download, unzip, then run the attached registry script
    • It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html
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    Jan 9, 2014 6:07 PM   in reply to lkenzig
     
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  • Currently Being Moderated
    Jan 12, 2014 8:45 PM   in reply to lkenzig

    You can disable automatic updates: Edit | Preferences | Updater.

     

    I don't know why these problems occur; I have about half a dozen machines (Windows XP, Windows 7) that I update whenever an update becomes available, and I have never experienced any of these things.

     
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    Jan 13, 2014 8:27 PM   in reply to lkenzig

    Edit is on the menu bar

    ar_mb.PNG

     

    If you cannot see the menu bar, use F9 to trigger it.

     
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    Jan 21, 2014 3:18 PM   in reply to lkenzig

    I have Adobe ReaderX and have tried to use it, remove it and change it yet an error message appears 1057 can't find key. It started after the problem with adobe. Now I can't use it or remove it. I have windows 7 64 bit. Please help.

     
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