I have Elements 12 (and several previous Element additions) for two laptop machines, which I ordered and received via a disk, etc. One Serial Number applied to both machines. And they work fine.
Then I downloaded an a digital copy of Elements 12 for form my PC near my printer.
Now every time I attempt to work a photo on that machine, it tells me that I'm using the wrong SN and asks me to put in the correct one. I checked my Adobe Account and found three serial numbers, and I have tried them all, and they are rejected.
Sometimes I persist and get to a prompt that asks if I want quit. If I I click "yes." I am able to continue processing that image.
As much as I like Elements 12, that is both irritating and time wasting.
What can I do?