I bought PSE12 from Best Buy a few days ago. I used the redemption code to get the serial number. I cannot install it because I get a message telling me it's a hacked of fake product. What should I do?
Perhaps you need to go here first:
Redemption thing is unique to USA; We don't have this in the UK.
Maybe I wasn't clear enough: I used the redemption code, I followed the procedure and I got the serial number. But I'm not a US resident, I live in French polynesia and maybe that's why I get this message. I'd like to know...
I'm here but I'm afraid I have nothing to add. (I don't work for adobe--I'm just another customer like everyone else here, so no ability to do anything about this, no more than anyone else here, sorry.) My guess, which is just a guess would be that if you bought a US version there's something about trying to activate the serial number from outside the US that's causing the problem. You could try activation support, but I don't know how much help they'll be:
Okay, I've done that. They gave me a link to download a trial version and then use my serial number. Now I'm trying to use the link but the downloading process is very slow... Thanks for replying anyway, I appreciate. It's very frustrating when you get no reply.