I just did the update my cloud loader said it needed and now my Illustrator application won't open in Windows. Keeps saying that it has stopped working.
You may also look/ask in this specialized forum (where you may be able find the answer from previous threads),
or try Customer Care (tick I Still Need Help and hope for an agent available for a chat),
Can you share the crash dump with me.
The steps to get the crash dump file are:
Open the “Task Manager” when the Adobe Illustrator CC crash window is displayed.
In the Task Manager window right-click on the name/string “Adobe Illustrator CC” and select the option “Create Dump File” in the context menu
It will display a dialog which says that it will create a file “Illustrato.dmp” in your “Temp” folder. Click on OK to create this. Wait for the action to get this completed.
Once the above file gets completed you can have this file by typing “%temp%” in your “Run” window (press “window button + r” on the keyboard). On clicking the enter key the TEMP folder can be opened.
Look there for the file name “Illustrator.dmp” and share it with firstname.lastname@example.org using dropbox.
With Best Regards,