White Borders Appearing (Captivate 6)

[KeepItGoing]

I am receiving feedback from testers that white borders are appearing in the project window.

This usually happens when navigating to a page, and then clicking a button that leads to another screen. Upon arriving at this new screen, a white border will appear at the bottom, the right side of the screen, or both. Sometimes borders appear just by clicking around the screen, inside the project window.

I'm not able to reproduce this reliably- sometimes it happens, sometimes it doesn't, which is why I'm not sure why this is happening.

The background and media should match the project size. I have borders turned off in the skin editor.

This is published as a flash file, scalable.

[KeepItGoing]

Could this be a rendering issue due to memory, if the project file is large and there are a lot of slides?

[KeepItGoing]

Including an example screenshot of the amound of white space left around the bottom and right side of the project.

[RodWard]

Make sure you are on the very latest version of Captivate 6.  If you are still on Cp 6.0.0 then you need to update.

Turn off Scalable content and republish. If that eliminates the issue, you at least know where the problem lies.  Cp6 did have some issues with the Scalable Content option.

[KeepItGoing]

It's 6.0.1. I believe that I initially had scalable set to off and added it later, but still had issues before I did that. I am going to try to publish without the scalable setting and make sure though. Thanks for the suggestion, can't think of what else it could be.