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dqrw
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RoboHelp Error when trying to Deactivate on XP

Jan 16, 2014 8:34 AM

I am trying to deactivate a copy of RoboHelp on my old Windows XP PC so I can reactivate it on my new Windows 7 PC. I keep getting an error page that says "Deactivation Unsuccessful" with an error code of 194:1.

I was was wondering what to do next?

 
Replies
  • Anjaneai Srivastava
    1,028 posts
    Oct 17, 2011
    Currently Being Moderated
    Jan 16, 2014 9:15 AM   in reply to dqrw

    Hi,

     

    Welcome to Adobe forums.

     

    What version of Robohelp are you using ?

     

    Based upon the definition 194:01 measn 'You're trying to deactivate the application, but have not yet activated it.'

     

    is this a office (in a domain) or home computer?

     

    Could you please check your proxy settings.

     

    Thanks,

    Anjaneai

     
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  • Anjaneai Srivastava
    1,028 posts
    Oct 17, 2011
    Currently Being Moderated
    Jan 16, 2014 12:02 PM   in reply to dqrw

    Hi David,

     

    Being in secure office network could have some proxies set up to block whem RoboHelp tries to contact the Activation Server.

     

    In case this is a laptop, can you take it outside your office network (may be home) and try deactivating it from some other network and see if that works.

     

    You can drop an email to tcssup@adobe.com in case the problem persists.

     

    Thanks,

    Anjaneai

     
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