Does Adobe think customer service is a joke? Why is a 2-hour wait time acceptable? Someone contact me at b2bn@hotmail.com regarding a refund for an Adobe product I recently purchased. If not I'll just have to dispute the charge with my credit card company. Regardless of your attempt, forcing customers to wait over 2-hours for customer service will not stop me from getting a refund.
Tip - if you want to learn about a company and how much they value their customers, see how long it take to get in touch with customer service. That will tell you all you need to know.
Still happening. I started a Chat, waited 2 hours for my place in line to come down from 30 to 20, then got "Thanks for contacting Adobe." The chat was ended by Adobe. I did it again, again waited 2 hours, but got the same response. Really not satisfactory. I was an Adobe employee for 22 years, and I am ashamed at the customer service.
Hi @Margueritek, your message is important, but it may have little impact here. I have a suggestion. Find out who is in charge of customer service at Adobe, and mail him or her.
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