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Captivate 7 re-sizes recording window when dragged

New Here ,
Jan 16, 2014 Jan 16, 2014

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Hi

I have just had Canptivate 7 installed at work. I have used all the Captivate versions from 5. When I try to record full screen from inside a blank project (1024x768 resolution) the recording window doesnt include the task bar at the bottom. When I try to drag the recording  window down it changes in size to 1024x748. I havent installed the 7 patch and i'm wondering is this a known error and will the patch fix. If I record as a simulation from scratch in full screen I dont get this issue.

thanks for any help you can provide.

Clive

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Community Expert ,
Jan 16, 2014 Jan 16, 2014

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What is the screen resolution of the monitor on which you are trying to record full screen.

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New Here ,
Jan 17, 2014 Jan 17, 2014

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1024x768

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Community Expert ,
Jan 17, 2014 Jan 17, 2014

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I haven't seen or heard of this specific issue, but if you haven't as yet installed the patch you should do so anyway regardless.  There's nothing to be gained from NOT installing.

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New Here ,
Jan 28, 2014 Jan 28, 2014

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installed the patch and then created a new template and that seemed to fix

the issue. Thanks for the response to my issue I appreciate it.

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